Infrastructure Engineer

Content Guru; Bracknell; On-site; GBP 50,000 - 70,000; Full time

Job summary

Content Guru, a leading cloud CX provider, seeks an Infrastructure Engineer for its Bracknell head office. You will manage and develop the platform underpinning development teams, supporting CI/CD, IaC, containerisation, monitoring and security across multi-tenant cloud platforms.

You will work on designing scalable, resilient systems with zero-downtime deployment, automating workflows, and ensuring high availability for a global customer base in finance, public sectors, and government.

Qualifications

• Degree in Computer Science or STEM field or equivalent experience.
• Minimum 2 years in platform engineering, DevOps or infra ops.
• Experience with cloud technologies and infrastructure as code is desirable.

Responsibilities

• Design scalable, resilient infrastructure with zero-downtime deployment practices.
• Provide hands-on support for platform reliability and incident response.
• Automate workflows to improve efficiency and repeatability.
• Contribute to infrastructure-as-code and DevOps pipelines.
• Develop proactive monitoring strategies and uphold security best practices.
• Collaborate with development teams to resolve deployment issues and support releases.
• Ensure high availability and disaster recovery planning for global environments.
• Maintain compliance and continuous improvement across multi-tenant cloud platforms.

Skills

DevOps

Automation scripting

Docker

Kubernetes

PowerShell

Python

Cloud technologies

Troubleshooting

Education

Bachelor's degree in Computer Science

Tools

Docker

Kubernetes

Job description

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions and is at the forefront of the Generative AI evolution.

We're looking for an Infrastructure Engineer to join us at our head office in Bracknell, Berkshire. In this role, you'll manage and maintain the development platform that underpins our development teams, supporting the build, test and release of products prior to deployment on multi-tenanted cloud platforms serving customers across the finance, blue light and government sectors. Responsibilities include CI/CD pipeline management, infrastructure as code, containerisation and orchestration, database technologies, monitoring and observability, and security and compliance.

What we are looking for

We're seeking a motivated infrastructure professional with at least 2 years of experience in platform engineering, DevOps, or infrastructure operations. You'll contribute to the design, delivery and maintenance of globally distributed cloud infrastructure, ensuring resilience, scalability and performance.

Location

This role is based at our head office in Bracknell, Berkshire.

Key responsibilities

• Design and implement scalable, resilient infrastructure solutions with zero-downtime deployment practices
• Provide hands-on support for operational issues and platform reliability
• Automate workflows and processes to improve efficiency
• Contribute to infrastructure-as-code and DevOps pipelines
• Develop proactive monitoring strategies and support security best practices
• Participate in incident response, threat simulation and operational runbooks
• Collaborate with development teams to resolve technical issues and support deployments
• Design systems with high availability and disaster recovery in mind
• Support a global, always-on environment

About You

• Bachelor's degree in Computer Science, a STEM field, or equivalent experience
• Minimum 2 years' experience in a relevant infrastructure or DevOps role
• Familiarity with operating systems, cloud technologies and hardware
• Strong scripting and automation skills (e.g. PowerShell, Python)
• Understanding of containerisation and orchestration (e.g. Docker, Kubernetes)
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication
• High attention to detail and ability to work under pressure
• Understanding of security principles and monitoring practices is desirable

About The Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission‑critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.