Senior Infrastructure Operations Engineer

Content Guru; Bracknell; On-site; GBP 70,000 - 98,000; Full time

Job summary

Content Guru is seeking a Senior Infrastructure Operations Engineer to join our Engineering team in Bracknell, Berkshire. You will design scalable, automated infrastructure, drive reliability, and collaborate on zero-downtime deployments.

The role requires 5+ years in Infrastructure/SRE/DevOps, strong scripting (PowerShell/Python), and experience with Kubernetes and cloud security. Occasional overnight/weekend work is expected as part of rotation.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related STEM field.
• 5+ years in Infrastructure, SRE, DevOps or similar roles (or 3+ years plus 2+ years in customer support).
• Strong scripting and automation skills (PowerShell, Python, or similar).
• Experience with containerisation, Kubernetes, and microservices architecture.
• Solid understanding of cloud platforms and security principles.
• Excellent troubleshooting, problem-solving and communication skills.
• Comfortable with overnight and weekend work on a rotational basis.

Responsibilities

• Design and implement scalable, resilient infrastructure using automation and IaC.
• Improve platform reliability and streamline workflows via automation.
• Develop and maintain proactive monitoring, logging, and alerting.
• Contribute to security strategies including threat simulations and playbooks.
• Provide 3rd line support with 1st/2nd line teams for complex issues.
• Coordinate zero-downtime deployments with Development teams.
• Stay on the cutting edge of infra technologies and best practices.
• Engage in PoC and implementation projects to evolve the platform.
• Champion collaboration, agility and continuous improvement.

Skills

Automation scripting

Problem solving

Communication

Overnight/weekend support

ISO awareness

Education

Bachelor of Science in CS/Engineering

Tools

Kubernetes

PowerShell

Python

Cloud platforms

Job description

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting critical services across finance, emergency response, and government sectors.

We’re looking for a technically skilled and solutions-driven Senior Infrastructure Operations Engineer to join our expanding Engineering team in Braacknell, Berkshire. If you have a passion for high-availability infrastructure, automation, and delivering mission-critical services at scale, we’d love to hear from you.

What we are looking for…

We’re seeking an experienced engineer with a strong background in platform operations, DevOps, or infrastructure engineering. You’ll play a key role in delivering resilient, scalable, and secure solutions that power services for some of the world’s most vital organisations.

Location…

This role is based in Bracknell, Berkshire.

Key responsibilities of the role…

Infrastructure & Automation

• Design and implement scalable, resilient infrastructure solutions using automation and infrastructure-as-code.
• Continuously improve platform reliability and streamline operational workflows through automation and tooling.

Security & Observability

• Develop and maintain proactive monitoring, logging, and alerting solutions.
• Contribute to both offensive and defensive security strategies, including threat simulations and incident playbooks.

Operational Excellence

• Provide 3rd line support for complex infrastructure issues, working alongside 1st and 2nd line teams to ensure fast and effective resolutions.
• Coordinate seamless, zero-downtime deployments in collaboration with Development teams.

Innovation & Collaboration

• Stay on the cutting edge of infrastructure technologies and best practices.
• Participate in regular research, proof-of-concept and implementation projects to evolve the platform.
• Champion a culture of collaboration, agility and continuous improvement.

About You…

• Bachelor’s degree in Computer Science, Engineering, or a related STEM field.
• 5+ years of experience in Infrastructure, SRE, DevOps or similar roles (or 3+ years plus 2+ years in customer support).
• Strong scripting and automation skills (PowerShell, Python, or similar).
• Experience with containerisation, Kubernetes, and microservices architecture.
• Solid understanding of cloud platforms and security principles.
• Excellent troubleshooting, problem-solving and communication skills.
• Comfortable with overnight and weekend work (scheduled rotational basis).
• Experience in ISO-certified environments is a plus.

About The Company…

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With vibrant offices across the UK, Germany, the Netherlands, Japan, Portugal, the US and Greece, we power mission-critical communications for major organisations worldwide.

We aim to redefine the way the world connects - ensuring reliable, fast and intelligent interactions across voice, video, messaging, and beyond.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.