Engineering Service Planner: Scheduling & Customer Liaison

Ernest Gordon Recruitment Limited; Greater Lincolnshire; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

KPI Related Annual Bonus

36 days Holiday

Christmas Shutdown

Birthday Week Friday Off

Company Benefits

Job summary

Ernest Gordon Recruitment Limited is seeking a Customer Service Planner in Lincolnshire to coordinate service engineers, installations and customer requirements from our office. You'll work with the Service Team Leader and Operations to keep daily and forward planning running smoothly, allocate engineers to sites and respond to scheduling issues with a hands-on coordination approach.

The role is office-based in Blankney with a salary of £35,000 - £40,000 plus a KPI-related bonus and generous

Qualifications

• Experience in planning, coordination, customer service or administration.
• Experience in a service role within the engineering sector.
• Full UK driving licence.

Responsibilities

• Coordinate daily and forward planning of Service Engineers
• Plan installation works, machine downtime and customer requirements
• Create work orders and allocate engineers to customer sites
• Act as a key point of contact for customers requiring engineering support
• Process timesheets and overtime
• Maintain accurate records across the CMMS system

Skills

Planning

Coordination

Customer service

Administration

Job description

Ernest Gordon Recruitment Limited is seeking a Customer Service Planner in Lincolnshire to coordinate service engineers, installations and customer requirements from our office. You'll work with the Service Team Leader and Operations to keep daily and forward planning running smoothly, allocate engineers to sites and respond to scheduling issues with a hands-on coordination approach.

The role is office-based in Blankney with a salary of £35,000 - £40,000 plus a KPI-related bonus and generous