Engineering Manager, Switchboard - Remote & Scalable Ops

Devconnectplatform; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Job summary

GitLab is seeking an Engineering Manager to lead the Switchboard team, owning the tenant management product for Dedicated environments. You will guide frontend, backend, and reliability engineers, shaping technical strategy and delivery at scale.

You will hire and grow a high-performing, remote team, collaborate with Product and Design on the control panel, and drive cross-functional delivery to maintain 99.99% availability using Terraform, Kubernetes and AWS.

Qualifications

• Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy.
• Experience with fleet management products, including Terraform, Kubernetes, AWS and automated provisioning at scale (20+ clusters)
• Experience in driving operational excellence and you've owned services running at four-nines (99.99%) SLOs and know what it takes to keep them there
• Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps
• A history of building and managing high-performing, accountable team cultures, including managing out when necessary
• Comfort driving complex projects to completion without relying on a dedicated TPM
• Experience leading distributed and remote teams effectively

Responsibilities

• Lead the fullstack Switchboard team responsible for GitLab Dedicated’s customer-facing control panel, and set clear direction for how the team delivers and evolves that product.
• Hire and develop a high-performing team where team members can thrive and produce results with quality and speed.
• Partner with Technical Team Leads to provide direction and act as final decision-maker and unblocker of the team to move forward fast.
• Partner closely with Product and Design on the customer-facing control panel, including wireframes and UI direction for external users.
• Own planning with the Product Manager, including priorities, dependencies, and the quarterly delivery epic.
• Ensure fast, high quality and cross-functional execution across frontend, backend, UX, product, and technical writing.
• Drive improvements in quality, security, and performance.
• Support the team’s mission of enabling GitLab Dedicated customers to manage their tenant environments while reducing manual operations on the large scale Dedicated fleet.

Skills

Distributed systems

Terraform

Kubernetes

AWS

AI tooling

Remote leadership

Team leadership

Technical strategy

Tools

Terraform

Kubernetes

AWS

Job description

GitLab is seeking an Engineering Manager to lead the Switchboard team, owning the tenant management product for Dedicated environments. You will guide frontend, backend, and reliability engineers, shaping technical strategy and delivery at scale.

You will hire and grow a high-performing, remote team, collaborate with Product and Design on the control panel, and drive cross-functional delivery to maintain 99.99% availability using Terraform, Kubernetes and AWS.