Engineer Scheduler & Help Desk Coordinator

Lamb Personnel ltd; Kingston upon Thames; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Training opportunities

Free on-site parking

Job summary

Lamb Personnel ltd is recruiting an Engineer Scheduler & Help Desk Coordinator in Kingston upon Thames. The role involves scheduling engineers, processing job calls, data entry into our database, and providing help desk support by phone.

We offer £28,000 rising to £29,000 after a 6-month probation, 40 hours per week, Mon-Fri 8am to 5pm, pension, annual leave entitlement, training opportunities and free on-site parking.

Qualifications

• Strong administrative experience and ability to work on own initiative.
• Diary management and database experience.
• Excellent communication and organisational skills.
• Proficient IT skills with Outlook, Word and Excel.
• Able to multi-task and meet deadlines.

Responsibilities

• Scheduling and arranging engineers’ jobs
• Processing engineers’ job calls and producing client reports
• Inputting data into our main database system
• Providing help desk support by the phone to our customers and engineers
• Purchasing materials and raising engineers purchase orders
• Other general office duties

Skills

Excellent communication

Diary management

Database experience

Organisational skills

Phone manner

IT skills (Outlook/Word/Excel)

Scheduling engineers

Teamwork / independence

Fire alarm knowledge

Tools

Outlook

Word

Excel

Job description

Engineer Scheduler & Help Desk Coordinator

Kingston upon Thames

Salary: £28,000 per annum rising to £29,000 following successful completion of a 6-month probation period.

40 hours per week, Monday to Friday 8am to 5pm

Benefits include pension scheme, annual leave entitlement, training opportunities and free on-site parking.

Established and growing fire protection company based in Kingston upon Thames, delivering high-quality service and support to clients across London and the South East.

This role would suit an adaptable, reliable and enthusiastic individual with strong administrative experience who is looking to join a forward-thinking business in a varied and interesting position.

The role will involve:

• Scheduling and arranging engineers’ jobs
• Processing engineers’ job calls and producing client reports
• Inputting data into our main database system
• Providing help desk support by the phone to our customers and engineers
• Purchasing materials and raising engineers purchase orders
• Other general office duties

You will have…

• Excellent communication skills and ability to work on own initiative
• Diary management and database experience
• Excellent organisational skills
• Excellent phone manner
• Ability to multi-task and manage your time and workload efficiently, working to deadlines
• Confidence and the ability to build rapport with peers internally and externally
• Strong IT skills; Outlook, Word, Excel etc, plus excellent typing skills
• The ability to work independently and in a team
• Previous experience in scheduling engineers or field-based teams (preferred)
• Knowledge of fire alarm systems or electrical industry experience (desirable but not essential)

Ideally you should live within a 10 mile radius of Kingston upon Thames.