Engineer II, Support Center

MannKind; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

An innovative healthcare company based in Bedford, England is seeking a Support Center Engineer II to oversee daily operations of computer hardware and software support. The ideal candidate will have a BA/BS degree with at least three years of related experience. Responsibilities include troubleshooting technical issues, managing software installations, and providing technical support for cloud applications. Join a mission-driven team focused on innovative solutions for critical medical needs. Rotational on-call support is required.

Qualifications

• At least 3 years related experience or equivalent combination of training and experience.
• Formal training in Microsoft support and the Office Suite.
• Experience with MDM and Apple device management desired.

Responsibilities

• Provide lead technical support for computer hardware and corporate network.
• Troubleshoot technical issues related to hardware and software.
• Install software upgrades and manage deployments.

Skills

Technical support for computer hardware

Troubleshooting skills

Communication skills

Experience with Microsoft Office Suite

Problem-solving skills

Education

BA/BS degree

Tools

Microsoft Teams

Office 365

SCCM

Adobe

Job description

MannKind Corporation focuses on the development and commercialization of innovative inhaled therapeutic products and devices to address serious unmet medical needs for those living with endocrine and orphan lung diseases. We are committed to using our formulation capabilities and device engineering prowess to lessen the burden of diseases such as diabetes, nontuberculous mycobacterial (NTM) lung disease, pulmonary fibrosis, and pulmonary hypertension. Our signature technologies – dry-powder formulations and inhalation devices – offer rapid and convenient delivery of medicines to the deep lung where they can exert an effect locally or enter the systemic circulation, depending on the target indication. With the acquisition of ScPharmaceuticals, MannKind has expanded into the cardiometabolic space, adding FUROSCIX® to its portfolio and reinforcing its commitment to innovative, patient‑centric solutions across chronic and complex conditions.

Position Summary

Located at our facility in Bedford, MA and reporting to the Sr. Manager, Information Technology, the Support Center Engineer II is responsible for the daily operations of computer hardware, software and cloud applications. Responsible for all levels of troubleshooting technical issues related to hardware and software. Install software upgrades and configuration changes when required. Runs diagnostics on computer hardware. Responsible for tracking hardware and software asset inventories. Follows through on technical issues until closure. This position supports two locations: Bedford and Burlington, MA and will be responsible to rotate between sites as appropriate to support end users.

Principal Responsibilities

• Provide lead technical support for computer hardware, operating systems, telephony systems, and the corporate network.
• Provide technical assistance, troubleshooting support, and general systems guidance to office and remote end users.
• Support users connecting to cloud applications specifically Microsoft.
• Perform specialized tasks to maintain computer equipment and their peripherals.
• Able to effectively communicate with business owners at all levels.
• Install new software and manage software upgrades.
• Maintain computer and software inventories.
• Manage image preparation and deployment for all hardware types.
• Provide system administrator skills to general systems such as Smartsheet, Adobe, O365, etc.
• Perform special projects, as assigned by IT management.
• On‑call rotation is required.

Education and Experience Qualifications

• BA/BS degree with at least 3 years related experience or the equivalent combination of training and experience.
• Formal training in Microsoft support and the Office Suite.
• Administration experience in the Microsoft ecosystem (Entra, Teams, Sharepoint, etc).
• Experience with MDM and Apple device management desired.
• Experience with imaging systems such as SCCM, Ghost, iDrive, etc.
• Excellent problem‑solving skills.
• Ability to work effectively under pressure.
• Excellent interpersonal and communication skills.

MannKind Corporation (NASDAQ:MNKD) focuses on the development and commercialization of inhaled therapeutic products for patients with diseases such as diabetes and pulmonary arterial hypertension. MannKind is currently commercializing Afrezza® (insulin human) inhalation powder, the Company's first FDA‑approved product and the only inhaled rapid‑acting mealtime insulin in the United States, where it is available by prescription from pharmacies nationwide. MannKind is headquartered in Westlake Village, California, and has a state‑of‑the‑art manufacturing facility in Danbury, Connecticut. The Company also employs field sales and medical representatives across the U.S. For further information, visit www.mannkindcorp.com.

MannKind Corporation is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding or medical condition related to pregnancy or breastfeeding), age, physical or intellectual disability, sexual orientation, gender identity, gender expression, gender stereotyping, marital status, military or veteran status, citizenship, genetic characteristic or information, or any other characteristic protected by applicable federal, state, or local law.