Engineer Coordinator

HTG Trading Ltd; Great Blakenham; On-site; Full time

Benefits offered by this job

24 days of annual leave plus bank holidays

Social events and team connections

Pet policy

Job summary

A service operations company in Great Blakenham is seeking a highly organised Engineer Coordinator to manage engineer scheduling and customer communications. This pivotal role involves ensuring timely job completion and maintaining clear communication channels between customers and engineers. The ideal candidate is detail-focused, able to handle fast-paced workloads, and has experience in scheduling and customer service. You will play a crucial part in a supportive and dynamic team, where effective coordination is key to success.

Qualifications

• Experience in scheduling, coordination, customer service, or service centre operations is highly beneficial.
• Strong communication skills, both phone and email.
• Ability to remain professional and calm under pressure.

Responsibilities

• Monitor daily engineer activity to ensure efficient routing and timely completion.
• Schedule work while meeting strict SLAs for customers.
• Keep customers updated through calls and emails.
• Manage returns and update call logs with detailed notes.
• Ensure all required permits and site bookings are arranged in advance.

Skills

Organisational skills

Customer communication

Problem-solving

Time management

Detail-oriented

Job description

Are you highly organised, confident communicating with customers and engineers, and great at keeping fast‑moving workloads under control?

We’re looking for a proactive Engineer Coordinator to join our busy Service Centre team. In this pivotal role, you’ll be the central link between our customers, field engineers, and internal teams—ensuring every job runs smoothly from planning to completion.

Why Join Us?

When you join our team, you’re becoming part of a supportive, people‑focused workplace where your contribution truly matters. Here’s what you can look forward to:

• Enjoy 24 days of annual leave plus bank holidays
• We host social events and opportunities to connect with colleagues across the business
• pet policy
• Work alongside a friendly team that values communication, collaboration, and helping each other succeed

What You’ll Be Doing

As our Engineer Coordinator, you’ll take ownership of engineer scheduling, customer updates, and job preparation. No two days are the same, but your key responsibilities will include:

• Monitoring daily engineer activity to ensure efficient routing and timely job completion.
• Scheduling work while meeting strict SLAs for contract, warranty, and group customers.
• Quickly rearranging schedules when issues arise—updating customers promptly.
• Confirming engineers have the correct parts, details, permissions, and access for all visits.
• Checking in with engineers twice daily to track progress, confirm next‑day readiness, and flag any issues early.

Customer Communication

• Keeping customers updated through calls, emails, and other communication channels.
• Confirming upcoming maintenance or installation visits.
• Rebooking aborted or suspended calls and clearly explaining next steps, charges, or requirements.
• Providing billing updates for additional labour time or delays where needed.

Permits & Site Access

• Making sure all required permits, passes, and site bookings are arranged in advance.
• Confirming access for locations such as shopping centres, hospitals, bases, and museums.

Reporting & Administration

• Producing accurate reports and updating call logs with clear, detailed notes.
• Managing returns and ensuring customers are informed of next steps.
• Reviewing previous jobs to ensure nothing has been closed incorrectly.
• Actively seeking additional work when engineer availability is low.

Daily Coordination Tasks

• Checking engineer start‑of‑day status and notifying customers of expected arrival times.
• Ensuring parts are delivered, correct, and accounted for.
• Numbering and preparing jobs for the following day and notifying sites of AM/PM or first‑call slots.
• Contacting customers for PSTD bookings using a thorough follow‑up process.

What We’re Looking For

This is the right role for you if you are:

• Exceptionally organised and detail‑focused
• Comfortable juggling multiple tasks in a busy service environment
• A confident communicator (phone and email)
• Able to remain calm, professional, and proactive when plans change
• Skilled at prioritising and independently solving problems

Experience in scheduling, coordination, customer service, or service centre operations is highly beneficial.

Ready to Apply?

If you’re organised, motivated, and ready to take on a key coordination role in a fast‑paced service environment, we’d love to hear from you!

Apply now with your CV or contact us for more information