Engagement & Rehabilitation Coordinator

Serco Limited; Marchington; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

23 days' holiday

Contributory pension scheme

Internal courses and qualifications

Employee Assistance Programme

Wellbeing resources

Job summary

Serco Limited is seeking an Engagement Coordinator at HMP Dovegate, Staffordshire, to help prisoners access Education, Skills and Work activities as part of rehabilitation and progression.

You will build trusted relationships with prisoners on your houseblock, monitor attendance, and coordinate with Key Workers, offender managers and healthcare teams to deliver tailored support and ensure timely interventions. DBS checks are required.

Qualifications

• Experience supporting engagement, learning, rehabilitation or work-based programmes.
• Strong communication and relationship-building skills to motivate and positively influence others.
• Experience managing individual cases, monitoring progress and delivering tailored interventions.
• Good digital literacy and confidence using technology to support learning.
• Understanding of safeguarding, equality, diversity and inclusion, and working with people who have complex needs.

Responsibilities

• Build positive relationships with prisoners to understand their aspirations, identify barriers to engagement and encourage participation in Education, Skills and Work activities.
• Monitor attendance and engagement levels, providing timely interventions to address non-attendance and support progression.
• Develop and review personalised engagement plans to help individuals overcome challenges such as literacy difficulties, anxiety, trauma or additional learning needs.
• Work closely with Key Workers, Prison Offender Managers, peer mentors, healthcare teams and other specialists to coordinate effective support.
• Maintain accurate records, monitor trends and provide insights that help improve programmes and increase participation.
• Support digital learning initiatives and work with behaviour management teams to re-engage individuals who may be at risk of disengagement.

Skills

Strong communication

Relationship-building

Motivate others

Digital literacy

Job description

Serco Limited is seeking an Engagement Coordinator at HMP Dovegate, Staffordshire, to help prisoners access Education, Skills and Work activities as part of rehabilitation and progression.

You will build trusted relationships with prisoners on your houseblock, monitor attendance, and coordinate with Key Workers, offender managers and healthcare teams to deliver tailored support and ensure timely interventions. DBS checks are required.