Engagement & Rehabilitation Coordinator

Serco; Uttoxeter; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Internal training

Employee assistance

Retail discounts

Volunteer day

Hybrid working

Job summary

Serco is seeking an Engagement Coordinator at HMP Dovegate in Staffordshire. You’ll be the primary contact for prisoners on your houseblock, supporting access to Education, Skills and Work to aid rehabilitation and progression.

In this role you will monitor engagement, develop personalised plans, work with multidisciplinary teams, maintain records, and support digital learning initiatives to improve participation and outcomes.

Qualifications

• Experience supporting engagement, learning, rehabilitation or work-based programmes.
• Strong communication and relationship-building skills.
• Experience of managing individual cases and monitoring progress.
• Good digital literacy and ability to use technology to support learning.
• Understanding of safeguarding, equality, diversity and inclusion.

Responsibilities

• Build positive relationships with prisoners to understand aspirations and encourage participation in education and work activities.
• Monitor attendance and engagement, providing timely interventions to support progression.
• Develop personalised engagement plans to address barriers and learning needs.
• Coordinate with Key Workers, Prison Offender Managers, mentors and healthcare teams.
• Maintain accurate records, monitor trends and provide insights to improve programmes.
• Support digital learning initiatives and re-engage individuals at risk of disengagement.

Skills

Communication skills

Relationship-building

Case management

Digital literacy

Safeguarding knowledge

Job description

Serco is seeking an Engagement Coordinator at HMP Dovegate in Staffordshire. You’ll be the primary contact for prisoners on your houseblock, supporting access to Education, Skills and Work to aid rehabilitation and progression.

In this role you will monitor engagement, develop personalised plans, work with multidisciplinary teams, maintain records, and support digital learning initiatives to improve participation and outcomes.