Engagement Manager Job Details | cegalgroup

Cegal; Aberdeen City; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading digital energy firm is looking for an Engagement Manager to strengthen customer relationships and ensure seamless service delivery. The role involves managing the lifecycle of customer contracts, ensuring alignment with business goals, and driving continuous improvement. Candidates should have a background in Business, IT, or Service Management, along with experience in IT services and excellent communication skills. This position is based in Aberdeen or London and offers opportunities for career development and a flexible work environment.

Benefits

Career development programs

Flexible work environment

Access to training budget

Support for diversity initiatives

Qualifications

• Experience in customer-facing roles within IT services or service delivery.
• Good understanding of contract management and service delivery frameworks.
• Familiarity with cloud services such as Azure or AWS.

Responsibilities

• Serve as the primary contact for assigned customers.
• Monitor and manage contract performance.
• Coordinate internal teams to maintain alignment.

Skills

Strong communication and stakeholder management skills

Analytical mindset

Continual improvement drive

Commercial understanding

Education

Higher education in Business, IT, Service Management or related

Tools

ServiceNow

Salesforce

Power BI

Excel

Job description

Engagement Manager

Shaping the digital energy future – together

At Cegal, we’re passionate about creating a more sustainable, efficient, and digital energy industry. As we continue to grow, we’re strengthening how we engage with our customers - ensuring every partnership delivers measurable value, stability, and innovation.

We’re now seeking an Engagement Manager to play a key role in nurturing our customer relationships and ensuring the seamless delivery of contracted services.

About the Role

As an Engagement Manager, you’ll act as the trusted link between our customers and Cegal’s delivery teams, ensuring services are aligned to business goals and contractual commitments are met. You’ll oversee the full lifecycle of customer contracts, from initiation through renewal, while continuously seeking ways to improve performance, increase efficiency, and deliver added value.

You’ll combine commercial awareness, operational understanding, and relationship management skills to ensure each customer engagement runs smoothly, delivers measurable outcomes, and supports long‑term success.

Key responsibilities

• Serve as the primary point of contact for assigned customers, managing relationships and expectations across the engagement lifecycle.
• Monitor and manage contract performance, ensuring service levels, commitments, and outcomes are achieved.
• Coordinate internal teams across Sales, Delivery, Operations, and Finance to maintain alignment and operational continuity.
• Identify opportunities for improvement and value creation, including service enhancements and efficiency gains.
• Support financial performance by tracking contract profitability and contributing to renewal and upsell discussions.
• Represent the customer internally, ensuring their needs and feedback are translated into meaningful action.

Who are you?

You thrive on building strong relationships, creating structure, and driving continuous improvement. You bring a blend of commercial understanding, service delivery knowledge, and clear communication — enabling you to balance customer needs with business priorities.

An ideal engagement manager will bring:

• Higher education in Business, IT, Service Management, Project Management, or similar.
• Experience in customer-facing roles within IT services, managed services, or service delivery.
• Good understanding of contract management, customer governance, and service delivery frameworks.
• Familiarity with ITSM platforms, cloud services (Azure, AWS), and tools like ServiceNow, Salesforce, Power BI, and Excel.
• Strong communication and stakeholder management skills.
• Analytical, structured, and solution-oriented mindset.

It’s an advantage if you also have:

• ITIL, PRINCE2, Agile, or other project/service management certifications.
• Experience with financial tracking, reporting, and commercial management.
• Knowledge of service governance, SLAs, KPIs, and customer success principles.

Why Cegal?

Because at Cegal – You matter. Both because of who you are and the impact you make! You can feel confident bringing your whole self to work and certain that your ideas, decisions and actions will make a meaningful difference to your colleagues around you, the solutions we deliver, and the clients we serve.

You take pride in being accountable, and so do we. By focusing on what we accomplish, not just the tasks we do, communicating early and openly, and by presenting solutions, not problems - we turn complexity into digital success stories. That’s what being Fuss Fighters is all about.

As tech and energy sectors are rapidly evolving, your ability to be proactive and innovative will be tested and valued. You’ll help us stay ahead by anticipating needs, exploring new technologies, and taking initiative before challenges arise - driving progress rather than reacting to it. If this sounds like a place you can thrive, we can also offer:

• Career development – Advance your career with trainee programs, mentorship, growth dialogue.
• Impact – Ideal company size – global impact, yet stand out and make a difference.
• Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to our internal Cloud academy and certification center.
• Balance – Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• Diversity – Support diversity in the tech industry through our Diversity at Cegal initiative, Women at Cegal group or sponsorship of industry networks.

Want to join our adventure? Apply today.

Location: Aberdeen or London

Questions? Contact the hiring manager Marie Jamieson ([phone]) or Talent Acquisition Specialist Joachim Croft Guslund ([phone]).

This is a direct Company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Norway. Cegal does not sponsor visas. Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.