Bank Therapies Hub Co-ordinator

NHS; Bronllys; Remote; GBP 17,000 - 19,000; Full time

Job summary

Powys Teaching Health Board is seeking a Therapies Hub Co-ordinator to join the bank team in Powys. You will manage waiting lists, book appointments, mark attendance and assist with audio typing for specialist clinics, while providing clerical support and cross-cover within the department.

Excellent communication and the ability to work both autonomously and as part of a team are essential. Welsh language skills are welcomed, with training provided as needed.

Qualifications

• Educated to at least GCSE level, NVQ3 or equivalent.
• RSA 3 or equivalent.

Responsibilities

• Provide administrative support within the Therapies Hub, managing waiting lists, booking and sending out appointments for clinics, marking patients as attending/non-attending, chasing results and audio typing for specialist clinics.
• Provide clerical support and cross cover within the department.
• Knowledge of WPAS is desirable and previous audio/touch typing experience is essential.

Skills

Interpersonal skills

Confidentiality

Autonomy

Teamwork

Education

GCSE level

NVQ3 or equivalent

RSA 3 or equivalent

Tools

Microsoft Office

WPAS

Audio typing

Job description

Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.

Job overview

Sponsorship

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed. This is a bank position only

We are looking for an enthusiastic individual to join ourbank team to undertake the role of the Therapies Hub Co-ordinator, based within Powys

The post holder will require excellent communication skills, liaising with patients and clinicians over multiple channels e.g. telephone, email.

The post holder will work positively and flexibly to support the needs of the service, be motivated, ready for the next challenge and enjoy working as part of a very busy team.

Main duties of the job

The post holder will provide administrative support within the Therapies Hub, managing waiting lists, booking and sending out appointments for clinics, marking patients as attending / non-attending, chasing results and undertake audio typing for specialist clinics. The post holder will also provide a range of clerical duties as directed, provide support and cross cover within the department. Knowledge of WPAS is desirable and previous audio/touch typing experience is essential.

We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.

Working for our organisation

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/ . There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Qualifications and/or Knowledge

• Educated to at least GCSE level, NVQ3 or equivalent
• RSA 3 or equivalent

Experience

• Computer literate demonstrated by a working knowledge of computer skills, and Microsoft Office, with the ability to master new applications
• Experienced in touch typing
• Experience in audio typing

Aptitudes and Abilities

• Articulate with well-developed interpersonal skills
• Able to maintain confidentiality
• Ability to work both autonomously and as part of a team
• Ability to understand complex situations and information
• Knowledge of range of secretarial procedures
• Knowledge of software programmes
• Ability to work to deadlines within minimal supervision
• Effective interpersonal and communication skills
• Ability to prioritise and time manage own workload
• Some ability to speak, read and/or write Welsh, or an eagerness to learn.

Values

• Demonstrate PTHB Values

Other

• Continuing further development and a commitment to education / training
• Enthusiastic, motivated, and willing to be flexible
• Ability to work in a team

As a Health Board we embrace diversity and inclusion. We offer a supportive and welcoming place to work which is free from discrimination and fair in all our working practices.

We’ll value your contribution whether you’re looking for your first job, an apprenticeship, re-entering the workforce or looking for a career change. Powys Teaching Health Board warmly welcomes all.

You can complete your application in Welsh or English, it’s entirely your choice. Once you’ve applied, we will keep you updated on the progress of your application, so be sure to check your emails regularly.