Enforcement & Compliance Officer - Remote/Home Working

Sunderland City Council; Sunderland; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

26 days annual leave (31 after 5 years

Local Government Pension Scheme

Career development opportunities

Home working option

DBS check

Disability Confident employer

Job summary

Sunderland City Council is seeking a motivated Compliance Officer to join a busy Enforcement Team. You will work on enforcing liability orders for Council Tax, Non-Domestic Rates and BID Levy, and manage Car Parking penalties in line with the Taking Control of Goods Regulations 2013.

You will support Enforcement Agents, arrange payment plans with debtors by phone or in person, and maintain a professional, calm approach when dealing with difficult customers, including vulnerable groups.

Qualifications

• Experience in enforcement, debt collection or regulatory work desirable.
• Strong negotiation and communication skills.
• Ability to handle challenging customer interactions calmly and professionally.

Responsibilities

• Enforce liability orders for Council Tax, Non-Domestic Rates and BID Levy and Car Parking penalties under Taking Control of Goods Regulations 2013.
• Provide office-based support to Enforcement Agents and negotiate payment arrangements with debtors by phone or in person.
• Ensure compliance with legal requirements while remaining firm but fair in applying the law, with care for vulnerable customers.

Job description

Sunderland City Council is seeking a motivated Compliance Officer to join a busy Enforcement Team. You will work on enforcing liability orders for Council Tax, Non-Domestic Rates and BID Levy, and manage Car Parking penalties in line with the Taking Control of Goods Regulations 2013.

You will support Enforcement Agents, arrange payment plans with debtors by phone or in person, and maintain a professional, calm approach when dealing with difficult customers, including vulnerable groups.