Compliance Officer

Sunderland City Council; Sunderland; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

26 days annual leave (31 after 5 years

Local Government Pension Scheme

Career development opportunities

Home working option

DBS check

Disability Confident employer

Job summary

Sunderland City Council is seeking a motivated Compliance Officer to join a busy Enforcement Team. You will work on enforcing liability orders for Council Tax, Non-Domestic Rates and BID Levy, and manage Car Parking penalties in line with the Taking Control of Goods Regulations 2013.

You will support Enforcement Agents, arrange payment plans with debtors by phone or in person, and maintain a professional, calm approach when dealing with difficult customers, including vulnerable groups.

Qualifications

• Experience in enforcement, debt collection or regulatory work desirable.
• Strong negotiation and communication skills.
• Ability to handle challenging customer interactions calmly and professionally.

Responsibilities

• Enforce liability orders for Council Tax, Non-Domestic Rates and BID Levy and Car Parking penalties under Taking Control of Goods Regulations 2013.
• Provide office-based support to Enforcement Agents and negotiate payment arrangements with debtors by phone or in person.
• Ensure compliance with legal requirements while remaining firm but fair in applying the law, with care for vulnerable customers.

Job description

Compliance Officer

Company: Sunderland City Council Salary: £20,001 to £30,000 a year Hours: Full-time Location: Sunderland, SR1 3AA Job type: Permanent Posting date: 9 Nov 2026 Closing date: 17 Nov 2026

Summary

Sunderland City Council are looking for a motivated Compliance Officer to work as part of a busy team dealing with the enforcement of liability orders for Council Tax, Non-Domestic Rates and Business Improvement District Levy, and Car Parking fixed penalty notices (up to and including removal and sale of debtorsandrsquo; goods) in accordance with the Taking Control of Goods Regulations 2013.

In this role you will be part of a proactive, efficient and effective Enforcement Team and will provide office-based support to Enforcement Agents out in the community and negotiate payment arrangements with debtors over the telephone or in their home. You will need to be confident, have excellent negotiation and communication skills and have the ability to be firm but fair in applying the law. You must be able to deal with difficult customers in a calm and courteous manner whilst recognising and assisting vulnerable customers.

If you are passionate about delivering excellent results, possess the skills and experience to contribute to our team, and are committed to continuous improvement, we would love to hear from you. If you are excited by the opportunity to take on this important role within a fast-paced and ever-evolving environment, we encourage you to apply.

At Sunderland City Council you will have access to a fantastic range of benefits and discounts including:

26 days annual leave, 31 days for those with more than 5 years continuous service (excluding bank holidays)

Local Government Pension Scheme

Opportunities for professional development and career progression

Home and agile working

This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.