Enforcement Agent

Sheffield City Council; Sheffield; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Sheffield City Council is seeking an enthusiastic Enforcement Agent to recover unpaid debts in a fair, lawful and sensitive manner. The role combines field visits with office work in a hybrid model, including training and meetings at Howden House in the city centre.

The post involves enforcing under relevant regulations, recording activity accurately, and engaging with customers and partners to arrange payments. Interviews are face-to-face as required.

Qualifications

• Experience of enforcement activity, income collection and debt recovery processes.
• Ability to work confidently, lawfully and professionally in challenging situations.
• Liaise effectively with internal services, external partners and customers regarding enforcement action and payment arrangements.
• Excellent IT skills to record activity and manage enforcement processes.
• Proficient in using Microsoft 365 packages.

Responsibilities

• Undertake enforcement activity in line with Taking Control of Goods Regulations and statutory guidance.
• Maintain accurate records and assess vulnerability and affordability.
• Team with other services to deliver fair, lawful enforcement.
• Engage face-to-face with customers as part of field-based role.
• Attend training and meetings at Howden House as required.

Skills

Enforcement

Debt recovery

Customer service

IT skills

Microsoft 365

Communication

Teamwork

Tools

Enforcement systems

Job description

We are looking for an enthusiastic and positive individual who is customer focused and committed to delivering a modern and effective service.

Specifically, we are looking to appoint an Enforcement Agent who will be responsible for undertaking enforcement activity in accordance with relevant legislation, statutory guidance and Council procedures. The postholder will support the effective recovery of unpaid debts, engage professionally with customers and stakeholders, and ensure all enforcement action is completed lawfully, fairly and sensitively.

There are 2 full time 37 hour vacancies available within the Enforcement Team. We are based in the city centre (Howden House) working on a hybrid model. Office attendance is required for training, meetings and to meet service requirements. This role is field based and requires face to face visits with customers.

For this role you will need enforcement, debt recovery and customer service experience including:

• Experience of enforcement activity, income collection and debt recovery processes
• The ability to work confidently, lawfully and professionally in challenging situations
• The ability to liaise effectively with internal services, external partners and customers in relation to enforcement action, payment arrangements and debt management.
• Excellent I.T. skills to utilise the Council's finance, enforcement and case management systems to record activity accurately and manage enforcement processes.
• Proficient in using Microsoft 365 packages.
• A flexible and professional approach, with a commitment to customer care, safeguarding, equality and diversity, and working as part of a team.

Interviews will be held face to face in Howden House.

This varied and challenging role requires a sound understanding of enforcement procedures, excellent communication and customer care skills, and the ability to act with professionalism, resilience and discretion when dealing with a wide range of customers, internal services and external stakeholders.

The successful candidate will be expected to carry out enforcement duties in line with the Taking Control of Goods Regulations, relevant statutory guidance, Council policies and procedures, and will be required to maintain accurate records, assess vulnerability and affordability, and ensure cases are managed appropriately.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.