Remote Council Tax & Revenue Specialist

Essential Employment; Barking; Remote; GBP 25,000 - 34,000; Full time

Job summary

Essential Employment is recruiting a Council Tax Revenue Officer to support remote delivery from Barking. You will handle debt recovery, respond to enquiries, negotiate payment plans, and keep accurate records across revenue streams such as Council Tax, Business Rates and Housing Benefit Overpayment.

The role emphasizes fair collection, compliance with regulations, and providing excellent customer service. This temp/full-time post offers the chance to contribute to a municipal financial service

Qualifications

• Experience in debt recovery processes.
• Ability to handle correspondence through multiple channels.
• Record keeping on revenue systems and invoices.

Responsibilities

• Contribute to debt recovery across multiple revenue streams (Council Tax, Business Rates, Parking, Housing Benefit Overpayment).
• Receive and respond to customer correspondence via email, phone, or in person.
• Negotiate and agree payment plans based on customers' means and circumstances.
• Update revenue systems with liability, collection, enforcement details, and case progress to court when needed.
• Maintain accurate, up-to-date records and prepare necessary documentation for write-offs or actions.

Skills

Debt recovery

Communication

Negotiation

Customer service

Job description

Essential Employment is recruiting a Council Tax Revenue Officer to support remote delivery from Barking. You will handle debt recovery, respond to enquiries, negotiate payment plans, and keep accurate records across revenue streams such as Council Tax, Business Rates and Housing Benefit Overpayment.

The role emphasizes fair collection, compliance with regulations, and providing excellent customer service. This temp/full-time post offers the chance to contribute to a municipal financial service