PACE Officer

Sheffield City Council; Sheffield; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Sheffield City Council is seeking a dedicated PACE Officer to administer and supervise income recovery tasks within the Payments, Accounts, Collection & Enforcement (PACE) Team. The role includes supervising Assistant PACE Officers and coordinating with internal and external stakeholders to manage debt collection efficiently.

Based in Sheffield city centre with hybrid working; full-time 37 hours per week. DBS checks and safeguarding are part of the role.

Qualifications

• Experience in income management and accounts receivable processes.
• Ability to supervise and lead a small team.
• Strong communication with internal/external stakeholders and attention to detail.

Responsibilities

• Administer and supervise income recovery tasks within the PACE Team.
• Supervise Assistant PACE Officers in the Income Team.
• Liaise with internal/external stakeholders regarding income collection and debt management.
• Utilise council finance systems to manage income collection processes.
• Provide support and training to team members as needed.

Skills

Income management

Accounts receivable

Supervisory skills

Stakeholder liaison

IT skills

Microsoft 365

Attention to detail

Team player

Tools

Microsoft 365

Finance systems

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 37

Basis Full Time

Package Temporary cover is required from February 2027 to April 2028

We are looking for an enthusiastic and positive individual who is customer focused and committed to delivering a modern and effective service.

Specifically, we are looking to appoint a PACE Officer who will be responsible for administering and supervising a range of income recovery related tasks in the Council’s Payments, Accounts, Collection & Enforcement (PACE) Team. You will also be responsible for the supervision of the Assistant PACE Officers within the Income Team.

The post is temporary to cover maternity leave and is full-time 37 hours per week within the Income Team. Temporary cover is required from Feb27 – April 2028.

We are based in Sheffield city centre (Howden House) adopting an hybrid model. Office attendance is required for training, meetings and to match service requirements.

For this role you will need a range of income recovery and supervisory experience including: -

• Experience of Income Management and Accounts Receivable tasks.
• Attention to detail and be able to follow processes.
• Strong team leader skills
• The ability to effectively liaise with internal and external stakeholders in relation to income collection and debt management.
• Excellent I.T. skills to utilise the Council’s finance systems that are used to manage income collection and associated processes.
• Proficient in using Microsoft 365 packages.
• Excellent team player who is willing to contribute to the team tasks and be flexible.

This varied and challenging role requires a keen commitment to teamwork, exceptional communication and customer care skills and the ability to liaise effectively with a wide range of internal and external stakeholders.

We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will therefore be required to complete a basic Disclosure and Barring Service (DBS) Check.

We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Read about the new job evaluation process to be introduced at Sheffield City Council.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.