Enforcement Agent

Priority Recruitment; Royal Borough of Greenwich; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company car

Fuel card

Smartphone

Body-worn camera

Training and court certification

Pension scheme

Life assurance

Employee Assistance Programme

Discount scheme

Job summary

Priority Recruitment is seeking Enforcement Agents in North West London and surrounding areas. The role involves visiting customers, negotiating debt repayments, and maintaining accurate records.

You will handle sensitive conversations with professionalism and support vulnerable customers as needed. Offers flexible hours (start between 5am and 9pm), a competitive basic salary (£26,441–£28,460) with substantial OTE (£40,000–£65,000) and benefits including a company car, pension, and training.

Qualifications

• Excellent communication and negotiation skills.
• Confidence in handling challenging situations and sensitive conversations.
• Ability to work independently and manage time effectively.
• Target-driven mindset with motivation to maximise earnings.
• Strong judgement and professionalism in dealings with people.

Responsibilities

• Visit customers' homes and businesses within your designated geographical area.
• Communicate professionally to maximise debt recoveries.
• Negotiate payment in full or arrange suitable repayments.
• Complete income and expenditure questionnaires when required.
• Take control of goods when necessary, following legislation and regulations.
• Maintain accurate case notes, visit reports and payment records.
• Support vulnerable customers with a calm and fair approach.
• Manage your own workload and daily visits to meet targets.
• Handle difficult conversations calmly and professionally.

Skills

Communication skills

Negotiation

Independence

Target-driven

Professionalism

Job description

Enforcement Agent

Location: North West London - Berkhamsted, Hemel Hempstead, Henley-on-Thames, Hitchin, Ruislip, St Albans, Stevenage, Tring, Uxbridge, Watford and Wembley

Salary: £26,441 - £28,460 basic salary, with OTE of £40,000 - £65,000

Hours: Flexible working hours, with start times varying between 5am and 9pm

Requirements: Full UK manual driving licence. Applicants must be free of CCJs and criminal convictions.

We are currently representing a well-established organisation within the debt recovery and enforcement sector, with over 50 years of industry experience, who are looking to recruit motivated and resilient individuals to join their team as Enforcement Agents.

This is an excellent opportunity for individuals seeking a new challenge, career progression and the potential to earn an excellent income through commission and bonuses.

Key Responsibilities of an Enforcement Agent:

• Visit customers' homes and businesses within your designated geographical area.
• Communicate professionally and confidently with customers to maximise successful debt recoveries.
• Negotiate payment in full or establish suitable repayment arrangements.
• Complete income and expenditure questionnaires where required.
• Take control of goods when necessary, in accordance with relevant legislation and regulations.
• Maintain accurate case notes, visit reports and payment records.
• Recognise and support vulnerable customers, adapting your approach to their individual circumstances.
• Manage your own workload, organise daily visits and work towards performance targets.
• Handle difficult and sensitive conversations calmly, fairly and professionally.

Benefits of Being an Enforcement Agent:

• Our client offers an excellent reward package, including a competitive basic salary and an attractive commission and bonus structure, with the opportunity to earn £40,000 - £65,000 OTE.
• Basic salary of £26,441 - £28,460.
• Company car, fuel card and business expenses.
• Smartphone and technology to support you while working on the move.
• Body-worn camera and dedicated welfare support.
• Full training and funded court certification to become a certificated Enforcement Agent.
• Funded insurance.
• Flexible working hours, with start times between 5am and 9pm.
• Up to 22 days' annual leave, increasing with service, plus bank holidays.
• Contributory company pension scheme.
• Life assurance at four times your salary.
• Employee Assistance Programme.
• Hastee benefits.
• Perks at Work discount scheme.
• Ongoing training, career development and progression opportunities.

What We're Looking For

• Excellent communication and negotiation skills.
• Confidence when dealing with challenging situations and sensitive conversations.
• A calm, firm and fair approach.
• The ability to work independently and manage your own time effectively.
• A target-driven mindset with the motivation to maximise your earnings.
• Strong judgement, professionalism and the ability to treat people with respect.