Debt Recovery & Enforcement Officer (Hybrid)

Sheffield City Council; Sheffield; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Sheffield City Council is seeking an enthusiastic Enforcement Agent to recover unpaid debts in a fair, lawful and sensitive manner. The role combines field visits with office work in a hybrid model, including training and meetings at Howden House in the city centre.

The post involves enforcing under relevant regulations, recording activity accurately, and engaging with customers and partners to arrange payments. Interviews are face-to-face as required.

Qualifications

• Experience of enforcement activity, income collection and debt recovery processes.
• Ability to work confidently, lawfully and professionally in challenging situations.
• Liaise effectively with internal services, external partners and customers regarding enforcement action and payment arrangements.
• Excellent IT skills to record activity and manage enforcement processes.
• Proficient in using Microsoft 365 packages.

Responsibilities

• Undertake enforcement activity in line with Taking Control of Goods Regulations and statutory guidance.
• Maintain accurate records and assess vulnerability and affordability.
• Team with other services to deliver fair, lawful enforcement.
• Engage face-to-face with customers as part of field-based role.
• Attend training and meetings at Howden House as required.

Skills

Enforcement

Debt recovery

Customer service

IT skills

Microsoft 365

Communication

Teamwork

Tools

Enforcement systems

Job description

Sheffield City Council is seeking an enthusiastic Enforcement Agent to recover unpaid debts in a fair, lawful and sensitive manner. The role combines field visits with office work in a hybrid model, including training and meetings at Howden House in the city centre.

The post involves enforcing under relevant regulations, recording activity accurately, and engaging with customers and partners to arrange payments. Interviews are face-to-face as required.