Energy Storage Technical Support Engineer

BYD EUROPE; Greater London; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

All travel time paid

Overtime at 1.5x

Generous holiday allowance

Private healthcare

6% Workplace pension

Full training and company van

Team building events

Job summary

A leading energy technology firm seeks a Technical Support Engineer in the UK to maintain energy storage systems and provide customer support. This role requires an NVQ Level 3 in an electrical discipline and offers travel across various sites. Key responsibilities include conducting maintenance checks, troubleshooting on-site issues, and preparing customer training. The position includes competitive pay, paid travel time, and benefits like private healthcare and a generous holiday allowance.

Qualifications

• Previous electrical or multi-skilled maintenance experience.
• Current full clean UK driving licence (manual).
• CSCS card is required to work on-site.
• A current full clean UK driving licence is required.

Responsibilities

• Maintain energy storage systems by conducting PPM checks and capacity tests.
• Provide phone support and remote diagnostics to customers.
• Troubleshoot equipment at customer sites.
• Travel to client sites and perform start‑up and commissioning (SAT).
• Assist in-house system engineering with product development and field feedback.
• Prepare customer training at BYD and site facilities.

Skills

Electrical maintenance

Multi-skilled maintenance

Basic IT skills

Troubleshooting

Full UK driving licence

CSCS card

Education

NVQ Level 3 or higher in electrical/electro-mechanical discipline

Tools

CSCS card

Remote desktop

MODBUS/TCP

Power electronics

Job description

About The Role

BYD is seeking a Technical Support Engineer to cover various energy storage site locations across the UK. This role reports to the UK Regional Aftersales Manager.

Tasks & Typical duties/responsibilities

• Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works
• Responsible for working in a safe manner at all times
• Provide phone support and remote diagnostics to customers
• Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips
• Troubleshoot equipment located at customer sites
• Perform start‑up and commissioning services at customer locations (SAT)
• Assist the in‑house system engineering group in product development and/or project work
• Provide suggestions based on field experience to improve the products
• Prepare and perform customer training at BYD as well as at customer facilities (if required)

Essential Requirements

• NVQ Level 3 or higher equivalent qualification in an electrical/electro‑mechanical discipline
• Previous electrical or multi‑skilled maintenance experience
• A current full clean UK driving licence (manual licence)
• Basic IT skills (Word, Outlook, Excel, IP and software for troubleshooting)
• CSCS card is required to work on site
• Right to Work in the UK

Additional Experience (not essential)

• C&G 2391‑5 Test & Inspect or equivalent
• BS7671 18th Edition
• Previous HVAC training and F‑Gas qualification
• Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols
• Working knowledge of power electronics / inverters / converters / generators / PLCs
• Second language Mandarin/Cantonese/Xiang would be an advantage

Other requirement

• This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required

We offer

• Competitive salary based on experience and qualification
• All travel time paid (door to door)
• Overtime at 1.5x (including travel time)
• Generous holiday allowance (25 days plus bank holidays)
• Private healthcare
• 6% Workplace pension
• Full training, company van (business use only), sim card, fuel card and laptop will be provided
• Team building events and employee learning opportunities

BYD UK is the UK distributor of BYD Company Ltd which is a China‑based company and a global leading‑edge provider of green energy technologies. BYD UK offers a range of Energy Storage Systems. Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.