Energy Care Champion — Hybrid Customer Support

Octopus Energy Group; Coventry; Presencial; GBP 24.000 - 29.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid working (2 days WFH after培训)

EV salary sacrifice

Cycle to work scheme

Share options

Fully stocked kitchens

Weekly Family Dinner catch ups

Resumo da vaga

Octopus Energy Group in Coventry is hiring for an immediate-start, full-time customer service role focused on making energy easy for customers. You’ll resolve billing, meter, and tariff questions with real conversations rather than scripts, delivering solutions that fit each situation.

Hybrid working is available after training, with a salary of £26,300 per year. The team emphasizes empathy, problem-solving, and impactful, greener energy guidance for customers.

Responsabilidades

• Making energy easy: help customers understand bills, meters, and tariffs without the jargon.
• Solving problems like a pro: assist with billing queries, meter issues, or energy conundrums and fix quickly.
• End to end service: handle queries from start to finish, including complaints, ensuring first-time right support.
• Thinking on your feet: conversations without scripts, listening and delivering practical solutions.
• Treat every customer with care: warmth, kindness, and going the extra mile.
• Making a difference: guide customers toward greener energy choices and meaningful impact.

Conhecimentos

Great customer service

Questioning and change acceptance

Empathy for customers

Problem solving

Calm under pressure

Descrição da vaga

Octopus Energy Group in Coventry is hiring for an immediate-start, full-time customer service role focused on making energy easy for customers. You’ll resolve billing, meter, and tariff questions with real conversations rather than scripts, delivering solutions that fit each situation.

Hybrid working is available after training, with a salary of £26,300 per year. The team emphasizes empathy, problem-solving, and impactful, greener energy guidance for customers.