B2B Energy Customer Advocate (Hybrid)

Ecotricity; Stroud; Hybrid; GBP 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Healthcare plan

Life assurance

Pension contribution

Volunteering Day

Hybrid Working

Employee discounts

25 days’ holiday plus BHs

Cycle to work scheme

Onsite parking

Zusammenfassung

Ecotricity is hiring Energy Experts in the United Kingdom to deliver first-contact, customer-centric service for B2B customers. You will own the customer interaction from start to finish, handling inbound and outbound inquiries, and working with wider teams to resolve complex issues.

You will travel to Stroud, Gloucestershire for weekly office presence as part of hybrid working arrangements, while leveraging IT systems like Salesforce and Junifer to ensure accurate Billing and responsive support.

Qualifikationen

• Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face-to-face or office-based roles.

Aufgaben

• Provide exceptional customer-centric service delivering first contact resolution to our Business customers via inbound/outbound phone contact, online platforms and face-to-face interactions.
• Proactively resolve queries by engaging wider teams while retaining customer ownership.
• Manage and adhere to service levels and resolution targets for assigned customers.
• Collaborate with non-customer-facing teams to ensure timely completion of requests.
• Ensure business customer accounts are accurate for precise billing.
• Resolve customer issues ensuring information is compliant with industry standards.
• Take ownership of complaints and resolve to the customer's satisfaction within deadlines.
• Communicate clearly across channels with strong writing and speaking skills.
• Prioritise workloads with excellent time management and adaptability.
• Be flexible to changes in duties and working patterns.
• Demonstrate accuracy, tenacity, and integrity in all tasks.

Kenntnisse

Customer service

Time management

Multitasking

Communication

Problem solving

Adaptability

Team player

Attention to detail

Ownership

Tools

Salesforce

Junifer

Microsoft Office

Jobbeschreibung

Ecotricity is hiring Energy Experts in the United Kingdom to deliver first-contact, customer-centric service for B2B customers. You will own the customer interaction from start to finish, handling inbound and outbound inquiries, and working with wider teams to resolve complex issues.

You will travel to Stroud, Gloucestershire for weekly office presence as part of hybrid working arrangements, while leveraging IT systems like Salesforce and Junifer to ensure accurate Billing and responsive support.