Energy Care Specialist | Hybrid & Growth Path

E.ON Next; Nottingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

26 days annual leave + bank holidays

Pension contribution

Birthday time off

Job summary

E.ON Next is hiring an Energy Specialist in Nottingham. You will own the customer experience end to end, delivering exceptional service across phone and email, and supporting billing and meter exchanges with empathy.

You'll thrive in a fast-paced environment, with a supportive team and advanced technology, while progressing through specialist pathways and enjoying a flexible hybrid work model.

Qualifications

• Passionate about delivering an exceptional customer experience
• Resilient and excited to tackle complex problems
• Great communicator with strong English skills (written and verbal)
• A team player who thrives in a fast-paced environment
• Confident in making decisions and embracing change

Responsibilities

• Provide exceptional customer service over the phone and via email
• Support customers with everything from billing to meter exchanges, making our customers happy with every interaction
• Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
• Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back

Skills

Customer service

Empathy

Communication

Team player

Adaptability

Job description

E.ON Next is hiring an Energy Specialist in Nottingham. You will own the customer experience end to end, delivering exceptional service across phone and email, and supporting billing and meter exchanges with empathy.

You'll thrive in a fast-paced environment, with a supportive team and advanced technology, while progressing through specialist pathways and enjoying a flexible hybrid work model.