Energy Customer Advisor: Real Talks, Real Impact

Octopus Energy Group; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly Family Dinner

Job summary

Octopus Energy Group is seeking a proactive customer support advisor in London to demystify bills, meters and tariffs through real conversations.

You will resolve billing queries and meter issues with a proactive approach, handling end-to-end inquiries, including complaints, without relying on scripts. Flexibility and empathy are essential in delivering great service in a fast-paced environment.

Qualifications

• Excellent customer service mindset and passion for helping customers.
• Able to ask clear questions and navigate evolving situations.
• Collaborative mindset with colleagues to deliver great outcomes.
• Demonstrates empathy and patience with customers in challenging moments.

Responsibilities

• Assist customers in understanding bills, meters and tariffs.
• Tackle billing queries and meter issues with a proactive approach.
• Handle end-to-end requests, including complaints, with accuracy.
• Engage in conversations without scripts to provide genuine support.

Skills

Customer service

Questioning

Teamwork

Empathy

Adaptability

Problem solving

Job description

Octopus Energy Group is seeking a proactive customer support advisor in London to demystify bills, meters and tariffs through real conversations.

You will resolve billing queries and meter issues with a proactive approach, handling end-to-end inquiries, including complaints, without relying on scripts. Flexibility and empathy are essential in delivering great service in a fast-paced environment.