Customer Billing Specialist

Leep Utilities; Stretford; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Leep Utilities is seeking a dedicated Energy Billing Administrator to join our Customer Operations team in Manchester. You will own the end-to-end billing process for high-value commercial electricity, hot water, and heating accounts, ensuring bills are produced accurately and on schedule.

Reporting to the Energy Billing Team Lead, you will handle bill queries, maintain data quality, and support colleagues across the Energy team to deliver excellent customer service and timely payments.

Responsibilities

• Ensure monthly private network bills are completed accurately and in a timely manner.
• End-to-end relationship management for key accounts, including site visits.
• Drive accurate correspondence production to ensure payments are received on time.
• Handle complex enquiries regarding bill value, meter reads etc.
• Responsible for day-to-day administration to improve data sets within your portfolio.
• Understanding

Job description

Department: Customer Operations - Energy Billing Team

Reports to: Billing Team Lead

Location: Manchester / Hybrid

The Opportunity

We’re looking for someone who loves building great, lasting relationships with customers and stakeholders alike. The role requires an expert in producing clear, accurate and timely bills and the drive to manage their own customers with integrity.

Reporting to the Energy Billing Team Lead, this role is responsible for the end-to-end relationship management of several high-value commercial electricity, hot water, and heating accounts across our private site portfolio. You will also be accountable for the production of timely and accurate bills, query handling and supporting the wider Energy team within Customer Operations.

Key Responsibilities

• Ensure monthly private network bills are completed accurately and in a timely manner.

• End-to-end relationship management for key accounts, including site visits.

• Drive accurate correspondence production to ensure payments are received on time.

• Handle complex enquiries received from your customers regarding bill value, meter reads etc.

• Responsible for day-to-day administration to improve data sets within your portfolio.

• Understanding