Energy Billing & Accounts Resolution Specialist (Hybrid)

Power NI Limited.; Belfast; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Salary progression up to £33,000

Annual bonus up to 10%

Job summary

Power NI Limited is recruiting a Payment and Account Resolutions Specialist for a hybrid role based in Belfast. You will join a high-performing team supporting domestic customers with paying energy bills, negotiating tailored repayment options and offering energy advice.

The role requires building empathetic, solution-focused support while complying with debt regulations. Starting salary £28,000 with progression up to £33,000 and up to 10% annual bonus, with a hybrid work pattern combining home

Qualifications

• Experience managing difficult conversations in a fast-paced, target-driven environment.
• Strong resilience, empathy, and adaptability.
• Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
• Highly effective negotiation skills.
• Good IT skills with experience using Microsoft Office Applications.

Responsibilities

• Negotiate payments based on customers ability to pay
• Provide energy support and advice
• Communicate effectively via inbound and outbound calls (9am-5pm)
• Support vulnerable customers in line with regulatory standards
• Complete work on time and meet personal/company targets
• Liaise with stakeholders to provide updates and resolve queries
• Ensure compliance with all debt management regulations

Skills

Difficult conversations

Resilience

Empathy

Adaptability

Communication skills

Negotiation skills

Listening skills

Tools

Microsoft Office

Job description

Power NI Limited is recruiting a Payment and Account Resolutions Specialist for a hybrid role based in Belfast. You will join a high-performing team supporting domestic customers with paying energy bills, negotiating tailored repayment options and offering energy advice.

The role requires building empathetic, solution-focused support while complying with debt regulations. Starting salary £28,000 with progression up to £33,000 and up to 10% annual bonus, with a hybrid work pattern combining home