Payment And Account Resolutions Specialist (Hybrid) Tlnt1_Ni

Power NI Limited.; Belfast; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Salary progression up to £33,000

Annual bonus up to 10%

Job summary

Power NI Limited is recruiting a Payment and Account Resolutions Specialist for a hybrid role based in Belfast. You will join a high-performing team supporting domestic customers with paying energy bills, negotiating tailored repayment options and offering energy advice.

The role requires building empathetic, solution-focused support while complying with debt regulations. Starting salary £28,000 with progression up to £33,000 and up to 10% annual bonus, with a hybrid work pattern combining home

Qualifications

• Experience managing difficult conversations in a fast-paced, target-driven environment.
• Strong resilience, empathy, and adaptability.
• Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
• Highly effective negotiation skills.
• Good IT skills with experience using Microsoft Office Applications.

Responsibilities

• Negotiate payments based on customers ability to pay
• Provide energy support and advice
• Communicate effectively via inbound and outbound calls (9am-5pm)
• Support vulnerable customers in line with regulatory standards
• Complete work on time and meet personal/company targets
• Liaise with stakeholders to provide updates and resolve queries
• Ensure compliance with all debt management regulations

Skills

Difficult conversations

Resilience

Empathy

Adaptability

Communication skills

Negotiation skills

Listening skills

Tools

Microsoft Office

Job description

Payment and Account Resolutions Specialist (Hybrid)

Location: Newforge lane, Belfast

Contract: Permanent - Full Time

Working Hours: 37 hours - Monday to Friday

Salary: Starting salary £28,000 with opportunities to progress up to £33,000 plus up to 10% Annual PC Bonus

Hybrid Working: We currently operate a hybrid working policy with a mix of home working and office working

About Us

is a leading energy company in both ROI and NI, dedicated to decarbonising Ireland's energy system. Through three key unitsRenewables, Flexible Generation, and Customer Solutions (Energia in ROI, Power NI in NI)we offer advanced energy solutions. We're committed to driving Irelands renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds. Power NI, as part of Energia Group, is Northern Irelands most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today - for a greener, more sustainable tomorrow. We are NIs largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. We are driving positive change for people living here and for the future of our planet through sustainable, smart, affordable and customer centric products and services. Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes. We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us.

About the Role

We are currently recruiting Payment and Account Resolutions Specialists. You'll work within a high-performing team to support domestic customers who are experiencing difficulties paying their energy bills. You'll negotiate tailored repayment options, provide energy advice, and deliver empathetic, solution-focused support.

Responsibilities

• Negotiate payments based on customers ability to pay
• Provide energy support and advice
• Communicate effectively via inbound and outbound calls (9am-5pm)
• Support vulnerable customers in line with regulatory standards
• Complete work on time and meet personal/company targets
• Liaise with stakeholders to provide updates and resolve queries
• Ensure compliance with all debt management regulations

About you

Key Criteria

• Experience managing difficult conversations in a fast-paced, target-driven environment.
• Strong resilience, empathy, and adaptability.
• Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
• Highly effective negotiation skills.
• Good IT skills with experience using Microsoft Office Applications.

Desirable Criteria - These help decide between those who meet all the above key criteria: Experience of supporting vulnerable customers. Experience of working towards KPIs or targets Relevant experience in a similar role, including credit control. Self-motivated with the ability to work independently and contribute to a wider team.

If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for.

The Company

The Company Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system. Operating through three key business units Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands. Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Irelands renewable energy future.