Endoscopy Receptionist - Patient Concierge & Admin

Sandwell and West Birmingham Hospitals NHS Trust; West Bromwich; On-site; GBP 21,000 - 24,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking a receptionist for the Endoscopy Department to provide comprehensive administrative and clerical support. You will be the first point of contact for patients, delivering exceptional customer service and ensuring a smooth patient journey from arrival to discharge.

You will greet patients, manage appointments, input patient details, coordinate with staff, and support clinic preparation.

Qualifications

• Excellent communication and organisational skills.
• Ability to prioritise workload and maintain professionalism.
• Capable of liaising with patients and colleagues at all levels.

Responsibilities

• Greet patients on arrival and input details onto the endoscopy system.
• Liaise with clinical staff and booking clerks regarding appointments.
• Handle telephone enquiries and file patient records.
• Prepare clinics and liaise with nursing staff about arrivals and delays.

Skills

Receptionist duties

Customer service

Administrative support

Job description

Sandwell and West Birmingham NHS Trust is seeking a receptionist for the Endoscopy Department to provide comprehensive administrative and clerical support. You will be the first point of contact for patients, delivering exceptional customer service and ensuring a smooth patient journey from arrival to discharge.

You will greet patients, manage appointments, input patient details, coordinate with staff, and support clinic preparation.