Receptionist

Sandwell and West Birmingham Hospitals NHS Trust; West Bromwich; On-site; GBP 21,000 - 24,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking a receptionist for the Endoscopy Department to provide comprehensive administrative and clerical support. You will be the first point of contact for patients, delivering exceptional customer service and ensuring a smooth patient journey from arrival to discharge.

You will greet patients, manage appointments, input patient details, coordinate with staff, and support clinic preparation.

Qualifications

• Excellent communication and organisational skills.
• Ability to prioritise workload and maintain professionalism.
• Capable of liaising with patients and colleagues at all levels.

Responsibilities

• Greet patients on arrival and input details onto the endoscopy system.
• Liaise with clinical staff and booking clerks regarding appointments.
• Handle telephone enquiries and file patient records.
• Prepare clinics and liaise with nursing staff about arrivals and delays.

Skills

Receptionist duties

Customer service

Administrative support

Job description

An exciting opportunity has arisen for a position within the Endoscopy Department at Sandwell and West Birmingham NHS Trust. The individual will provide comprehensive administrative and clerical support to the Endoscopy Department. As the receptionist, you will be the first point of contact for the Endoscopy Unit, providing exceptional customer service and ensuring a positive experience for patients., Providing reception cover for the Endoscopy service including:

• Greeting patients on arrival onto the Endoscopy patient system.
• Liaising with clinical staff/booking clerks in relation to appointments,
• Inputting clinical and administrative patient details onto the system.
• Liaising with the ambulance desk to arrange transport for patients.
• Dealing with telephone enquiries from patients, carers, clinicians and other healthcare workers relating to both appointments, filing patient records.
• Clinic preparation for endoscopy clinics: pull out patient information for each clinic.
• Liaising with nursing staff with regard to arrival for clinics and managing potential delays.

The post holder must have excellent communication and organisational skills, the ability to prioritise their own workload and have a professional attitude.

They must be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.