Endoscopy Reception Clerk

Dorset County Hospital NHS Foundation Trust; Dorchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Dorset County Hospital NHS Foundation Trust is recruiting a full-time Band 2 Receptionist for the Endoscopy Department. You will be the first point of contact for patients, providing a professional and courteous welcome and supporting clinical administration.

The role requires flexibility, strong organisational skills and the ability to manage multiple tasks with attention to detail. Excellent communication and interpersonal skills are essential for interactions with patients, relatives and

Qualifications

• Welcoming patients to the Endoscopy Department and acting as a friendly first point of contact.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Strong communication and interpersonal skills for interactions with patients, relatives and staff.

Responsibilities

• Welcoming patients to the Endoscopy Department and providing a friendly, professional first point of contact.
• Accurately marking patient attendance and discharge on relevant systems
• Requesting, receiving and tracking medical records in line with Trust procedures
• Printing, filing and preparing documentation to support clinical activity
• Responding to face-to-face and telephone enquiries in a helpful and efficient manner
• Supporting the wider administrative and clinical team to ensure smooth day-to-day operations

Skills

Excellent communication

Interpersonal skills

Organisational skills

Job description

An exciting opportunity has arisen for a full‑time Band 2 Receptionist to join the Endoscopy Department at Dorset County Hospital. We are looking for enthusiastic, capable and motivated individuals who will take pride in delivering high‑quality administrative support within a patient‑focused environment.

As a key member of our team, you will work closely with both clinical and administrative colleagues to ensure the smooth and efficient running of the service.

This is a fast‑paced role that requires flexibility, strong organisational skills and the ability to manage multiple tasks with attention to detail. Excellent communication and interpersonal skills are essential, as you will be interacting with patients, relatives and staff throughout the day

• Welcoming patients to the Endoscopy Department and providing a friendly, professional first point of contact
• Accurately marking patient attendance and discharge on relevant systems
• Requesting, receiving and tracking medical records in line with Trust procedures
• Printing, filing and preparing documentation to support clinical activity
• Responding to face‑to‑face and telephone enquiries in a helpful and efficient manner
• Supporting the wider administrative and clinical team to ensure smooth day‑to‑day operations

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.

Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well‑being of our communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under‑represented groups.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.