Patient Access Officer

VerseOne Group; Chelmsford; On-site; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a proactive Patient Access Officer to join the central booking office at Broomfield Hospital, Chelmsford. You will support the service by booking theatre lists and covering annual leave and sickness, ensuring timely patient pathways.

The role requires experience in fast-paced patient waiting lists, excellent organisation, confident telephone manner, and good IT skills. Training will be provided, prior NHS or healthcare exposure is desirable.

Qualifications

• Good general education in English and maths.
• Previous experience in NHS or private sector desirable.
• Working knowledge of Lorenzo system.

Responsibilities

• Provide a comprehensive professional patient monitoring and waiting list service within prescribed timescales.
• Monitor pathway from referral to treatment for all specialties in line with RTT 18 weeks and cancer targets.
• Ensure efficient use of theatres.
• Enter and update patient details on Lorenzo and Theatreman accurately.
• Communicate effectively with Consultants, clinical teams, patients, relatives and GPs.

Skills

Organisational skills

Telephone manner

IT skills

Team working

Service Change knowledge

Education

English and Maths education

Tools

Lorenzo

Theatreman

Job description

Mid and South Essex NHS Foundation Trust

The closing date is 27 October 2026

An exciting opportunity has arisen for an enthusiastic and dedicated multi-tasked patient access officer to join our Patient Scheduling working in the central booking office within Broomfield Hospital, Chelmsford.

You will support the service who you book theatres lists for, as well as, support the whole team with covering annual leave and sickness within the department. The central booking office currently book theatre lists for Gynae, Ophthalmology, General Surgery, UGI, LGI, Breast, Vascular, General Medicine, ENT, MaxFax, Head and Neck and Plastics. The post holder must have the ability to be flexible and adaptable for the changing needs of the service.

Previous experience of working in a fast paced 'In patient/Patient Access' waiting list environment would be advantageous, however, full training will be provided. Excellent organisational skills, a confident telephone manner, good IT skills, and understanding of Service Change/development with previous experience of working in the NHS or within healthcare, would be desirable.

Please be aware this role may close early due to number of applications

No VISA sponsorship available for this role

Main duties of the job

To provide a comprehensive professional and efficient patient monitoring and waiting list service within prescribed timescales.

To monitor patients admitted pathway from referral to treatment for all specialties in accordance with the Trust's Patient Access Policy and the NHS Constitution. These include RTT 18 weeks target and 31 and 62 day cancer targets.

To ensure efficient use of theatres.

Ensure all patients details are entered and updated accurately on to Lorenzo system and Theatreman.

Responsible for effective communication with Consultants and clinical teams, patients, relatives, General Practitioners.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Job responsibilities

Are you looking for an exciting Patient Access Officer role using your unique qualities, then we want to hear from you?

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person Specification

Other Factors

• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values to towards everyone who uses or delivers our patient services.

Education & Qualifications

• Good general education in english and maths

Knowledge and Experience

• Previous experience of working in the NHS or private sector
• Working Knowledge of Lorenzo

Skills and Aptitude

• Understanding of the 18 week target and national definitions
• Ability to use own inititive and excellent organisation and prioritisation skills
• Ability to work indepently and part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£28,392 a yearPer Annum (Pro Rata for Part Time)