Sales Associate - Technology

HARRODS; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Harrods in Knightsbridge is seeking a Technology Sales Associate to deliver outstanding customer service, combine art of selling with strong product knowledge, and guide customers to the right tech solutions.

You will demonstrate products, build relationships, maintain a tidy sales floor, process transactions, and stay up to date with the latest technology trends while contributing to sales targets.

Qualifications

• Experience in retail or hospitality with customer-facing roles.
• Interest in consumer technology and willingness to learn.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver outstanding customer service and expert technology advice.
• Help customers discover products and solutions that fit their needs.
• Demonstrate technology products and explain features and benefits.
• Build strong customer relationships through personalized service.
• Maintain a clean, organized, and visually appealing sales environment.
• Process transactions accurately and efficiently.
• Support stock replenishment, merchandising, and inventory activities.
• Stay up to date with the latest technology trends and products.
• Contribute to sales targets and a positive store culture.

Skills

Retail experience

Tech product knowledge

Customer service

Engaging communication

Job description

Harrods is one of the world's leading luxury department stores, renowned for delivering exceptional experiences through innovation, expertise, and outstanding customer service. As technology continues to shape the way our customers live, work, and connect, we're proud to offer a destination for the latest innovations and premium technology brands.

Are you passionate about technology and delivering exceptional customer experiences? We're looking for a confident and enthusiastic Technology Sales Associate to become the face of our technology offering on the shop floor. If you enjoy connecting with people, understanding emerging technologies, and helping customers find the right solutions, we'd love to hear from you.

About the Role

As a Technology Sales Associate, you'll play a key role in creating an engaging and informative shopping experience for our customers. Combining the "Art of Selling" with strong technical product knowledge, you'll provide tailored recommendations that meet customer needs while driving sales performance and encouraging repeat visits.

• Delivering outstanding customer service and expert technology advice.
• Helping customers discover products and solutions that best suit their needs.
• Demonstrating technology products and explaining features and benefits.
• Building strong customer relationships through personalized service.
• Maintaining a clean, organized, and visually appealing sales environment.
• Processing transactions accurately and efficiently.
• Supporting stock replenishment, merchandising, and inventory activities.
• Staying up to date with the latest technology trends, products, and innovations.
• Contributing to sales targets, team objectives, and a positive store culture.

No two days are the same. Our teams are trusted to work with autonomy while ensuring high merchandising standards, adequate stock availability, promotion of the Harrods Rewards programme, and exceptional customer experiences at every touchpoint.

About You

You will be an exceptional professional with a strong foundation in retail, technology sales, customer service, or hospitality, and have a passion for delivering memorable customer experiences.

You are motivated by achieving sales targets and enjoy helping customers make informed purchasing decisions. You take pride in your professionalism, product knowledge, and ability to translate technical information into simple, customer-friendly advice.

Your high standards set you apart, and you consistently demonstrate reliability, attention to detail, and a commitment to excellence.

You thrive in a fast-paced environment and enjoy building relationships with customers and colleagues alike.

You will also:

• Previous retail, technology sales, or customer-facing experience (preferred but not essential).
• A genuine passion for consumer technology and innovation.
• Strong communication and interpersonal skills.
• Confidence demonstrating products and explaining technical features.
• A proactive, customer-focused approach.
• A desire to learn about new technologies and industry trends.
• Flexibility to work weekends, evenings, and holidays as required.

About Us

Harrods is one of the world's leading luxury departments stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods