End User Support Engineer — Windows & Mac Expert

Hargreaves Lansdown Asset Management; West of England; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Discretionary bonus

25 days holiday

Hybrid working

Pension scheme

Private medical insurance

Wellbeing and travel schemes

On-site gym and facilities

Volunteer days

Job summary

Hargreaves Lansdown is seeking an End User Support Engineer to support Windows and Mac environments, lead asset lifecycle efforts, and perform laptop builds with Intune. The role focuses on onboarding, device provisioning, and hands-on ITSM tracking for a busy fintech office.

Based in Bristol, the position is permanent and full-time, with a 37.5-hour week and on-site expectations. The role offers hybrid options, strong user-focus, and opportunities to contribute to continuous improvement across

Qualifications

• 4 Years previous experience in an IT Technical support role.
• Excellent knowledge of Microsoft Office 365 and MS Operating Systems
• Understanding of ITIL (ITIL foundation is desirable)
• Great working knowledge of Microsoft Intune.
• Use of and understanding of IT Tools, Active Directory, Azure AD

Responsibilities

• Troubleshooting and resolution of technical issues related to all end user hardware and software, including Windows and Mac.
• Lead and champion the asset management life cycle.
• Performing laptop builds using Intune.
• Adhering to the joiner and mover process, ensure colleagues have the required end user devices prior to their start date.
• Ensure all joiners have an excellent on-boarding experience. This includes providing end user devices, shipping, and conducting remote laptop handover for VIP users.
• Ensure all actions are recorded in our ITSM tool. Keeping colleagues informed of the progress of their requests.
• Systematically interprets colleague requests and identifies solutions and possible side effects.
• Champion customer service when supporting the Tech bar.
• Ensure all incidents are resolved within SLA.
• Ensure the end user devices in the office are maintained and supported.
• Leading on key End User refresh and continuous improvement projects.
• Continuous review the services we are offering the end users and contribute to proactive change.
• Working closely with our 3rd party partner on the delivery of asset life cycle.

Skills

Windows support

Mac support

Intune

ITIL knowledge

AD / Azure AD

Customer service

Problem solving

Tools

Active Directory

Azure AD

Microsoft Intune

ServiceNow

Jamf

Microsoft Defender

Job description

Hargreaves Lansdown is seeking an End User Support Engineer to support Windows and Mac environments, lead asset lifecycle efforts, and perform laptop builds with Intune. The role focuses on onboarding, device provisioning, and hands-on ITSM tracking for a busy fintech office.

Based in Bristol, the position is permanent and full-time, with a 37.5-hour week and on-site expectations. The role offers hybrid options, strong user-focus, and opportunities to contribute to continuous improvement across