End User Support Engineer - Hybrid & VIP Onboarding

Hargreaves Lansdown group; West of England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Gym on-site

Private medical

Pension 11%

Life insurance

Health screening

Mental health support

Flexible hybrid options

Holiday expansion options

Volunteer days

Job summary

Hargreaves Lansdown, a leading FinTech company, is seeking an End User Support Engineer to maintain Windows and Mac environments and support a busy IT service desk. Based in Bristol, the role is permanent, full time (37.5 hours/week), onsite in the Bristol office with hybrid options.

The package includes discretionary bonus, 25 days holiday plus bank holidays, and comprehensive benefits. You will build laptops with Intune, manage joiners/movers, and deliver an excellent onboarding experience for

Qualifications

• 4 years in an IT technical support role.
• Experience supporting Windows and Mac environments.
• Familiarity with ITSM tools such as ServiceNow.

Responsibilities

• Troubleshooting and resolution of end user hardware and software issues for Windows and Mac.
• Lead and champion the asset management life cycle.
• Performing laptop builds using Intune.
• Ensure joiners/movers have devices prior to start date.
• Coordinate onboarding with remote laptop handover for VIP users.
• Record actions in ITSM and update stakeholders on ticket progress.
• Resolve incidents within SLA and maintain office devices.
• Lead End User refresh and continuous improvement projects.

Skills

End User Support

Windows

Mac

SLA Adherence

Incident Management

Customer Service

Tools

ServiceNow

Microsoft Autopilot

Microsoft Defender

JAMF

Mac OSX

iOS

Teams Rooms

TCP/IP / VLANs

Job description

Hargreaves Lansdown, a leading FinTech company, is seeking an End User Support Engineer to maintain Windows and Mac environments and support a busy IT service desk. Based in Bristol, the role is permanent, full time (37.5 hours/week), onsite in the Bristol office with hybrid options.

The package includes discretionary bonus, 25 days holiday plus bank holidays, and comprehensive benefits. You will build laptops with Intune, manage joiners/movers, and deliver an excellent onboarding experience for