IT Support Engineer - MacOS

CV Screen Ltd; West of England; Hybrid; GBP 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Bonus scheme

25 days holiday

Pension

Training budget

Life assurance

Wellbeing support

Enhanced family leave

Zusammenfassung

CV Screen Ltd. is seeking an IT Support Engineer specializing in MacOS to join our Bristol team. The role combines Mac device management with Microsoft 365 administration in a largely Apple-based, cloud-first environment.

You will work on security, compliance, and ongoing improvements within a hybrid Bristol office setup. The ideal candidate has hands-on experience with Jamf Pro or JumpCloud and strong Entra ID/Exchange Online skills, along with a customer-focused mindset.

Qualifikationen

• Experience supporting Apple devices using an MDM tool (Jamf Pro or JumpCloud).
• Strong Microsoft 365 administration (Entra ID, Exchange Online, Teams) including SSO.
• Customer-focused approach with solid security practices.

Aufgaben

• Manage Mac estate and device management platform alongside Microsoft 365.
• Act as first/second line support for IT issues, resolving quickly in plain English.
• Monitor security alerts, patching, backups, and device compliance.
• Maintain ISO 27001, GDPR, Cyber Essentials documentation and assets.
• Manage licences, SaaS tools, and suggest improvements to systems.

Kenntnisse

Apple device management

MS 365 Admin

Security best practices

SSO / Identity management

Tools

Jamf Pro

JumpCloud

Entra ID

Jobbeschreibung

IT Support Engineer - MacOS

Bristol (Hybrid)

Salary £40,000 - £50,000 + Benefits

CV Screen is delighted to be recruiting an IT Support Engineer on behalf of a successful, well-established and friendly business based in Bristol. Our client runs a largely Apple-based, cloud-first IT environment and is looking for a Mac specialist to help keep it secure, reliable and running smoothly. Offering £40,000 - £50,000 plus an attractive bonus and hybrid working (one to two office days a week), this is a fantastic opportunity to take real ownership of a modern estate, work closely with the Head of IT and make a visible difference to colleagues every day.

Duties & Responsibilities

• Look after the Mac estate and device management platform, alongside Microsoft 365 and other cloud tools
• Be the first and second point of contact for user IT issues, resolving them quickly and in plain English
• Stay on top of security alerts, patching, backups, device compliance and user access
• Support ISO 27001, GDPR and Cyber Essentials standards, keeping documentation and asset records current
• Manage software licences, SaaS tools and suppliers, and suggest improvements to systems and processes

What Experience is Required

• Proven experience supporting Apple devices using an MDM tool such as Jamf Pro or JumpCloud
• Strong Microsoft 365 administration (Entra ID, Exchange Online, Teams), plus SSO and identity management
• A friendly, customer-focused manner and a sound grasp of security best practice

Salary & Benefits

• £40,000 - £50,000 depending on experience, plus a bonus scheme
• 25 days’ holiday plus bank holidays
• pension
• training and development budget
• life assurance
• wellbeing support
• enhanced family leave
• a range of other company benefits
• Hours are 9:00am - 5:30pm.

Location

Bristol (hybrid), within easy reach of Bath, Keynsham, Portishead, Clevedon, Nailsea, Thornbury and Yate.

Alternate Job Titles

Systems Administrator, Mac Support Engineer, Apple IT Engineer, Jamf Administrator