End User Services Manager

The Openwork Partnership; Swindon; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Critical illness cover

Income protection

25 days holidays

Bank holidays

Private medical insurance

Dental insurance

Job summary

The Openwork Partnership is seeking an End User Services Manager to lead Endpoint Engineering and Access Services, delivering secure, reliable, and well-controlled services that enable colleagues to join, work, move roles and leave the organisation effectively.

Reporting to the Head of Enterprise Technology, you will translate enterprise technology direction into clear priorities, standards and measurable outcomes for the team.

Qualifications

• Proven experience leading End User Computing, Modern Workplace or End User Services teams in a large organisation.
• Strong knowledge of Intune, Autopilot, Windows, MDM, software deployment and endpoint security.
• Experience managing JML, access fulfilment, software licensing and asset management.
• Familiarity with Active Directory and Entra ID governance and RBAC.
• Solid ITIL service management exposure and measurable improvement mindset.

Responsibilities

• Lead and develop a multidisciplinary team across Endpoint Engineering and Access Services.
• Own End User Computing service and technology roadmap (laptops, desktops, mobiles, VDI).
• Ensure deployment, patching, security, lifecycle with automation and standardisation.
• Oversee JML and access services ensuring secure, auditable requests.
• Maintain governance across access reviews, licensing and technical debt.
• Deliver a prioritised continuous improvement roadmap using data and feedback.
• Partner across Architecture, IT Service, InfoSec, Risk and HR for secure, resilient services.

Skills

End User Computing leadership

Team leadership

Automation / standardisation

Security-conscious mindset

Education

ITIL Foundation certification

Tools

Microsoft Intune

Autopilot

Windows endpoint management

Entra ID / RBAC governance

Job description

As the End User Services Manager, you will lead the combined Endpoint Engineering and Access Services function, providing secure, reliable and well-controlled services that enable colleagues to join, work, move roles and leave the organisation effectively.

This is a substantive people and service leadership role. Reporting to the Head of Enterprise Technology, you will translate enterprise technology direction into clear priorities, standards and measurable outcomes for the team. You will balance modern endpoint engineering with disciplined access fulfilment, asset and licence control, and a consistently strong colleague experience. You will own the function's outcomes, operating model, people leadership and delivery plan, while technical and operational Leads retain day-to-day subject matter leadership within their disciplines.

• + Lead and develop a multidisciplinary team across Endpoint Engineering and Access Services, creating clear accountability, priorities and a strong service culture.
• + Own the End User Computing service and technology roadmap, covering laptops, desktops, mobile devices and virtual desktop environments.
• + Ensure effective management of endpoint deployment, configuration, patching, software distribution, security and hardware/software lifecycle, with a strong focus on automation and standardisation.
• + Oversee Joiner, Mover and Leaver (JML) and access services, ensuring requests are secure, auditable and aligned with least-privilege and segregation-of-duties principles.
• + Maintain strong governance across access reviews, licensing, endpoint standards, technical debt, audit evidence and remediation.
• + Own and deliver a prioritised continuous improvement roadmap, using service data, colleague feedback and risk insight to improve customer experience and operational performance.
• + Partner across Architecture, Engineering, IT Service, Information Security, Risk and HR to deliver secure, resilient and supportable services.
• + Manage key technology suppliers, ensuring performance against service, quality, commercial and roadmap commitments.

• + Proven experience leading End User Computing, Modern Workplace, Workplace Technology or End User Services teams within a complex organisation.
• + Strong knowledge of Microsoft Intune, Autopilot, Windows, Mobile Device Management, software deployment, patching, endpoint security and virtual desktop technologies.
• + Experience managing controlled operational processes such as JML, access fulfilment, software licensing, asset management and service requests.
• + Working knowledge of Active Directory and Microsoft Entra ID, including role-based access, least privilege, access reviews and governance.
• + Strong understanding of IT service management, including incident, request, problem, change, transition, asset and configuration management.
• + Experience improving services through automation, standardisation, measurement and continuous improvement.
• + Experience managing third-party technology suppliers and managed service providers.
• + Experience operating within a regulated, audited or security-conscious environment, with financial services experience advantageous.
• + Strong commercial awareness across technology suppliers, licensing, hardware lifecycle and budgets.
• + ITIL Foundation or equivalent service management experience is desirable.
• + Relevant Microsoft endpoint, security or Modern Workplace certifications would be advantageous.
• + A relevant management or leadership qualification would also be beneficial.

+ Salary - up to £60,300

+ Bonus scheme - on target bonus 10% + Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5% + Critical illness cover + Income protection + Death in service + 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days + A range of other flexible benefits to include private medical insurance, dental insurance and much more.

, We're a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it. On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits