End User Services Leader (Endpoint & Access)

Openwork Limited; Swindon; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Critical illness cover

Income protection

Death in service

Holiday entitlement

Private medical insurance

Job summary

Openwork Limited seeks an End User Services Manager to lead Endpoint Engineering and Access Services, delivering secure, reliable, and well-controlled services that enable colleagues to join, work, move roles and leave smoothly.

You will translate enterprise technology direction into clear priorities, standards and measurable outcomes, balancing modern endpoint engineering with access fulfilment, asset control and a strong colleague experience.

Qualifications

• Experience leading End User Computing, Modern Workplace or End User Services teams in a complex organisation.
• Strong knowledge of Microsoft Intune, Autopilot, Windows, MDM, software deployment, patching, endpoint security and VDI technologies.
• Experience managing processes such as Joiner/Mover/Leaver, access fulfilment, software licensing, asset management and service requests.
• Working knowledge of Active Directory and Microsoft Entra ID, RBAC, access reviews and governance.
• Strong IT service management understanding across incident, request, problem, change, transition, asset and configuration management.
• Experience driving automation, standardisation, measurement and continuous improvement.
• Experience managing third-party technology suppliers and MSPs.
• Experience operating in regulated/security-conscious environments; financial services experience is a plus.
• Strong commercial awareness across technology suppliers and budgets.

Responsibilities

• Lead and develop a multidisciplinary End User Computing and Access Services team.
• Own the End User Computing service and technology roadmap (laptops, desktops, mobile, VDI).
• Ensure effective endpoint deployment, configuration, patching, software distribution, security and lifecycle with automation and standardisation.
• Oversee JML and access services with least privilege and segregation of duties.
• Maintain governance across access reviews, licensing, endpoint standards, debt and audit evidence.
• Deliver a prioritised continuous improvement roadmap using data and feedback.
• Collaborate with Architecture, IT Service, Information Security, Risk and HR to deliver secure, resilient services.
• Manage technology suppliers and MSPs to meet milestones and budgets.

Skills

Leadership

People management

Service management

Education

ITIL Foundation

Microsoft endpoint certifications

Tools

Microsoft Intune

Autopilot

Windows

Mobile Device Management

Software deployment

Patching

Endpoint security

Virtual desktop technologies

Job description

Openwork Limited seeks an End User Services Manager to lead Endpoint Engineering and Access Services, delivering secure, reliable, and well-controlled services that enable colleagues to join, work, move roles and leave smoothly.

You will translate enterprise technology direction into clear priorities, standards and measurable outcomes, balancing modern endpoint engineering with access fulfilment, asset control and a strong colleague experience.