Head of Enterprise Technology

Openwork Limited; Swindon; On-site; GBP 135,000 - 165,000; Full time

Benefits offered by this job

Salary up to £150,000

Bonus 30% on target

Pension matching up to 5% + Openwork 5

Critical illness cover

Income protection

Death in service

25 days holiday + bank holidays (+ 10)

Private medical insurance

Job summary

Openwork Limited is seeking a Head of Enterprise Technology to lead a unified platform operation across enterprise applications, infrastructure and end-user computing. You will turn day-to-day manual tasks into automation and AI-enabled improvements, driving reliability and performance.

You will own the strategy, roadmap and full lifecycle of third‑party SaaS and on‑premise platforms, partner with Engineering, Security and Risk teams, and build a high‑performing Enterprise Technology function

Qualifications

• Significant senior technology leadership experience across enterprise applications, infrastructure, workplace technology and IT service management.
• Strong experience managing SaaS and packaged applications, Azure/cloud environments, identity, networking, endpoint technology and operational monitoring.
• Proven leadership of operational resilience, business continuity, disaster recovery and major incident management within a regulated or business-critical environment.
• Strong understanding of ITIL/service management, automation, infrastructure-as-code, configuration management, security-by-design and zero-trust principles.
• Experience managing complex multi-vendor environments, strategic suppliers and managed service providers.
• Strong stakeholder leadership skills, with the ability to work effectively across technology, business, risk and regulatory teams.
• Financial services experience is strongly preferred, with knowledge of UK financial advice, adviser networks, wealth platforms, FCA regulation, GDPR and Consumer Duty advantageous.

Responsibilities

• Lead the Enterprise Technology function across enterprise applications, infrastructure, end-user computing, service desk and IT service management.
• Own the strategy, roadmap and full lifecycle of third-party SaaS and enterprise platforms, from implementation and integration through to optimisation, renewal and retirement.
• Drive a resilient, secure and high-performing technology environment, leading business continuity, disaster recovery, major incident management and operational readiness.
• Transform technology operations through automation, self-service and AI-enabled practices, using service data, incidents and user feedback to continuously improve colleague experience.
• Lead strategic technology suppliers and managed service partners, ensuring strong performance, appropriate cost control and delivery against contractual commitments.
• Partner closely with Engineering, Architecture, Security, Risk and Compliance to establish clear service ownership, technology controls and operational standards.
• Build and develop a high-performing Enterprise Technology team, strengthening capability, accountability and succession while simplifying and modernising the technology estate.

Skills

Senior technology leadership

Strategic stakeholder leadership

Enterprise applications knowledge

Automation and AI

Multi-vendor management

Education

Bachelor's degree in Computer Science or related

ITIL/service management certifications

Tools

Azure/cloud environments

ITSM tools

Job description

The Head of Enterprise Technology is a critical leadership role responsible for running a unified, closed-loop platform operation that connects day-to-day user support directly with enterprise systems excellence. You will own the operational lifecycle, reliability and continuous performance of purchased third-party software applications corporate infrastructure and workplace end-user technology within the Enterprise Technology remit.

Openwork is executing a technology transformation built on an assemble architecture strategy, a new digital proposition and the disciplined removal of legacy. This role provides a stable, resilient and cost-effective enterprise technology foundation for that change, ensuring purchased platforms and corporate services are operated as coherent products rather than a collection of disconnected services, colleague productivity is improved and operational and regulatory risk is reduced.

You will bring the front-line human service desk and back-end technology operations under a single banner. You will turn everyday manual technology tasks into automation, configuration and service improvements, using AI where applicable

The Benefits:

• Salary - up to £150,000
• Bonus scheme - on target bonus 30%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection
• Death in service
• 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

What will you need to succeed?

• Lead the Enterprise Technology function across enterprise applications, infrastructure, end-user computing, service desk and IT service management.
• Own the strategy, roadmap and full lifecycle of third-party SaaS and enterprise platforms, from implementation and integration through to optimisation, renewal and retirement.
• Drive a resilient, secure and high-performing technology environment, leading business continuity, disaster recovery, major incident management and operational readiness.
• Transform technology operations through automation, self-service and AI-enabled practices, using service data, incidents and user feedback to continuously improve colleague experience.
• Lead strategic technology suppliers and managed service partners, ensuring strong performance, appropriate cost control and delivery against contractual commitments.
• Partner closely with Engineering, Architecture, Security, Risk and Compliance to establish clear service ownership, technology controls and operational standards.
• Build and develop a high-performing Enterprise Technology team, strengthening capability, accountability and succession while simplifying and modernising the technology estate.

Skills & Experience

• Significant senior technology leadership experience across enterprise applications, infrastructure, workplace technology and IT service management.
• Strong experience managing SaaS and packaged applications, Azure/cloud environments, identity, networking, endpoint technology and operational monitoring.
• Proven leadership of operational resilience, business continuity, disaster recovery and major incident management within a regulated or business-critical environment.
• Strong understanding of ITIL/service management, automation, infrastructure-as-code, configuration management, security-by-design and zero-trust principles.
• Experience managing complex multi-vendor environments, strategic suppliers and managed service providers.
• Strong stakeholder leadership skills, with the ability to work effectively across technology, business, risk and regulatory teams.
• Financial services experience is strongly preferred, with knowledge of UK financial advice, adviser networks, wealth platforms, FCA regulation, GDPR and Consumer Duty advantageous.

Qualifications

• Degree in Computer Science, Information Technology or a related discipline, or equivalent professional experience.
• ITIL, cloud, service management or relevant technology certifications are desirable.

Why us?

We're a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it. On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits