IT Support Technician

Artek; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Job summary

Artek is seeking an IT Support candidate in the United Kingdom to join a growing team. The role offers hands‑on experience supporting users and IT systems across hardware, software, networks and cloud technologies, with a pathway toward a long‑term IT career.

The successful candidate will provide first‑line support via phone, email, Teams or in person, diagnose and resolve issues, and help with onboarding and asset records while adhering to security and company policies.

Qualifications

• Basic knowledge of Windows and Microsoft 365.
• Understanding of computer hardware and software.
• Basic networking knowledge.

Responsibilities

• Provide first-line technical support to users by phone, email, Teams or in person.
• Diagnose and resolve hardware and software issues.
• Set up and configure laptops, desktops, printers and other IT equipment.
• Install and update software and applications.
• Create, update and manage user accounts and access permissions.
• Troubleshoot basic network, Wi‑Fi and connectivity issues.
• Log, track and resolve support tickets within agreed timescales.
• Escalate complex technical issues to senior IT teams when required.
• Support Microsoft 365 applications and user accounts.
• Assist with IT onboarding and offboarding of employees.

Skills

Windows

Microsoft Office

Networking

Education

IT/CS qualification desirable

CompTIA A+

CompTIA Network+

Microsoft certifications

ITIL Foundation

Tools

Virtual Machines

Job description

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About the job

Experience 1 - 4 Yrs

Job type Full Time

specializations Information Technology(IT)

Course -

Work preference field

Skills

windows

microsoft-office

networking

job Description

Ready to start or grow your career in IT Support?

If you enjoy solving technical problems, helping people and working with technology, this could be your next UK opportunity!

Why consider this role?

• Build hands-on experience supporting users and IT systems
• Develop skills across hardware, software, networks and cloud technologies
• Create a pathway towards a long-term IT career

What you'll be doing:

• Provide first-line technical support to users by phone, email, Teams or in person
• Diagnose and resolve hardware and software issues
• Set up and configure laptops, desktops, printers and other IT equipment
• Install and update software and applications
• Create, update and manage user accounts and access permissions
• Troubleshoot basic network, Wi-Fi and connectivity issues
• Log, track and resolve support tickets within agreed timescales
• Escalate complex technical issues to senior IT teams when required
• Support Microsoft 365 applications and user accounts
• Assist with IT onboarding and offboarding of employees
• Maintain accurate IT asset and equipment records
• Follow IT security, data protection and company policies
• Help users understand and use IT systems effectively

You could be a great fit if you have:

• Good troubleshooting and problem-solving skills
• Basic knowledge of Windows and Microsoft 365
• Understanding of computer hardware and software
• Basic networking knowledge
• Good communication and customer-service skills
• Strong attention to detail
• Ability to prioritise and manage multiple support requests
• A patient and helpful approach to users
• Willingness to learn new technologies

Qualification / Education:

• A qualification in IT, Computer Science, Computing or a related subject is desirable.
• Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft certifications or ITIL Foundation are an advantage but not essential.
• Candidates with relevant practical experience, apprenticeships or IT projects are also encouraged to apply.

Artek is a recruitment and development firm that specializes in IT and Healthcare. We help you find qualified professionals, provide them with both IT and Healthcare training, and offer IT development services