End User Computing IT Support Analyst - 12 Month Placement

SIS Ltd; Milton Keynes; On-site; GBP 23,000 - 28,000; Full time

Job summary

Sports Information Services (SIS) is offering a 12-month End User Computing Support Analyst placement in Milton Keynes. You will join our Infrastructure team and gain hands-on experience supporting the corporate tech estate, including Windows devices and Microsoft 365 services.

You'll work closely with the End User Computing Engineer and Infrastructure Operations Manager to ensure colleagues have the tools they need.

Qualifications

• Currently studying for a Bachelor’s degree and seeking a 12-month industrial placement between Year 2 and your final year.
• Experience providing technical support to colleagues, friends, or family.
• Understanding of desktop/laptop hardware and Windows 10/11.
• Familiarity with Microsoft 365 products.
• Basic networking knowledge.
• Strong communication skills and attention to detail.
• A proactive, customer-focused mindset.

Responsibilities

• Provide technical support for end-user hardware and software.
• Manage IT assets and stock of devices and peripherals.
• Troubleshoot issues with Teams Rooms and audio/visual equipment.
• Assist with account and equipment processes for joiners, movers, and leavers.
• Support mobile device management (Apple and Samsung Knox).
• Handle packaging and shipping of IT equipment.
• Occasionally visit other SIS sites (London, Manchester) to resolve technical issues.

Skills

Technical support

Communication skills

Attention to detail

Customer-focused mindset

Team collaboration

Education

Bachelor's degree (in progress)

Tools

Microsoft 365

Azure

Windows 10/11

Teams

IT asset management

Job description

Sports Information Services (SIS) is offering a 12-month End User Computing Support Analyst placement in Milton Keynes. You will join our Infrastructure team and gain hands-on experience supporting the corporate tech estate, including Windows devices and Microsoft 365 services.

You'll work closely with the End User Computing Engineer and Infrastructure Operations Manager to ensure colleagues have the tools they need.