End User Computing Engineer - IT Support & VIP Service

Llywodraeth Cymru / Welsh Government; Newtown; On-site; GBP 31,000 - 35,000; Full time

Job summary

The Welsh Government’s IT Services is seeking an End User Computing Engineer for the Mid Wales region. You will join the End User Computing team to support staff with IT hardware, laptops, iOS devices, and A/V services, including VIP access and departmental print workflows.

You will interact with Ministers and staff, contribute to incident management, and help maintain high service levels across regional offices in Newtown and Mid Wales. A proactive, collaborative mindset is essential.

Qualifications

• Enthusiastic and proactive about resolving problems.
• Team oriented and willing to support others.
• Organised with good planning to deliver high‑quality outputs.

Responsibilities

• Troubleshoot, fault fix, and replacement of ICT hardware.
• Laptop builds, setup and issue resolution.
• iOS device support, setup and issue resolution.
• Provide VIP service support within Welsh Government, including Ministers.
• Collaborate with vendor for Print Services and assist with print consumables.

Skills

Enthusiastic

Team oriented

Organised

Strong planning

Clear communicator

Tools

ICT hardware

Laptop builds

iOS device support

A/V equipment

Job description

The Welsh Government’s IT Services is seeking an End User Computing Engineer for the Mid Wales region. You will join the End User Computing team to support staff with IT hardware, laptops, iOS devices, and A/V services, including VIP access and departmental print workflows.

You will interact with Ministers and staff, contribute to incident management, and help maintain high service levels across regional offices in Newtown and Mid Wales. A proactive, collaborative mindset is essential.