Lead End User Computing Engineer – Hybrid & Secure Workplace

Wiltshire Police; Devizes; Hybrid; GBP 54,000 - 65,000; Full time

Benefits offered by this job

Hybrid working (3 days in the office)

Free On-Site Gym membership

25 days annual leave + bank holidays

Professional development and training

Well-being support

Job summary

Wiltshire Police is seeking a Lead End User Computing Engineer to shape the future of end-user technology across the force. You will lead desktop, mobile and body-worn devices, ensuring secure, reliable and high-performing services that support policing operations.

You will drive modern endpoint management, automation and continual improvement, collaborating with multidisciplinary teams and suppliers to deliver excellent user experiences.

Qualifications

• Experience leading End User Computing services in a complex DDaT environment.
• Strong knowledge of endpoint management and device lifecycle.
• Experience delivering secure, resilient, user-centred services.
• Ability to lead teams, manage suppliers and stakeholders.
• Understanding of cyber security, compliance and resilience principles.
• Use of service performance data to drive improvements.

Responsibilities

• Lead performance, security, resilience and user experience of End User Computing services.
• Own end-to-end lifecycle of workplace technology: desktops, mobiles, etc.
• Define and assure standards, secure by design for policing needs.
• Lead device deployment, refresh and modern endpoint management programs.
• Escalation point for high-impact incidents; drive rapid resolution.
• Manage suppliers and contracts for value and security compliance.
• Use data to improve device health, service performance and outcomes.

Skills

End User Computing leadership

Endpoint management

Cyber security awareness

Supplier management

Automation / modern device management

Resilience and operational excellence

Education

ITIL 4 Foundation

ITIL 4 CDS

ISO/IEC 27001 Foundation / Cyber Essentials

MD-102: Microsoft Endpoint Manager / Intune Administrator

Tools

Microsoft Endpoint Manager / Intune

Job description

Wiltshire Police is seeking a Lead End User Computing Engineer to shape the future of end-user technology across the force. You will lead desktop, mobile and body-worn devices, ensuring secure, reliable and high-performing services that support policing operations.

You will drive modern endpoint management, automation and continual improvement, collaborating with multidisciplinary teams and suppliers to deliver excellent user experiences.