End-to-End Order Specialist | Customer Service & Logistics

Britvic plc; Lutterworth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Product allowance

Private medical

Life assurance

Company bonus

24/7 GP services

Enhanced pension

Generous holidays

Retail discounts

Job summary

Carlsberg Britvic is seeking a Customer Service Representative in the Leicester area to manage end-to-end orders with a focus on accuracy and on-time delivery. You will coordinate with customers, logistics and planning teams to ensure orders are fulfilled to specification and resolve issues quickly.

The role requires strong organization, attention to detail, and excellent communication. Experience with SAP or similar order management systems is advantageous, and the position offers a competitive

Qualifications

• Previous customer service, order management, administration or account support experience in a fast-paced environment.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong problem-solving and communication abilities.

Responsibilities

• Manage the end-to-end customer order process, ensuring accuracy and timely delivery.
• Act as primary contact for customer depots and head office teams, building relationships.
• Monitor orders through the lifecycle, resolving issues to prevent service disruptions.
• Secure and manage delivery booking slots to ensure continuity of service.
• Investigate order failures and shortages, identifying root causes for corrective action.
• Collaborate with planning, logistics, transport, warehouse and supply chain teams for seamless fulfillment.
• Maintain records and manage orders in SAP and other systems with high data accuracy.
• Analyze service performance and identify improvement opportunities.
• Support continuous improvement initiatives to enhance service excellence.

Skills

Customer service

Order management

Administration

Communication

Relationship building

Attention to detail

SAP

Tools

SAP

Job description

Carlsberg Britvic is seeking a Customer Service Representative in the Leicester area to manage end-to-end orders with a focus on accuracy and on-time delivery. You will coordinate with customers, logistics and planning teams to ensure orders are fulfilled to specification and resolve issues quickly.

The role requires strong organization, attention to detail, and excellent communication. Experience with SAP or similar order management systems is advantageous, and the position offers a competitive