End-to-End Logistics Customer Success Specialist

Den Hartogh; Tees Valley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Excellent pension and life assurance

25 days annual holiday

Cycle-to-work scheme

Benefit Hub access

Help@Hand & Employee Assistance

Job summary

Den Hartogh Logistics is seeking a highly organised Customer Service Representative to join our Liquids team. You will manage customer requests from order to delivery, owning the full process and delivering outstanding service.

In this fast‑paced role you’ll collaborate with teams across Europe to implement innovative transport solutions, drive improvements, and ensure accurate order execution while maintaining a proactive, customer‑centric approach.

Qualifications

• Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.
• Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.
• Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.
• Outstanding sense of responsibility, with a pro‑active and structured approach to customer centricity.
• A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.
• Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.
• A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development.

Responsibilities

• Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.
• Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.
• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.
• Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

Skills

Attention to detail

Organisational skills

Resilience

Interpersonal skills

Communication skills

Proactive mindset

Multitasking

Job description

Den Hartogh Logistics is seeking a highly organised Customer Service Representative to join our Liquids team. You will manage customer requests from order to delivery, owning the full process and delivering outstanding service.

In this fast‑paced role you’ll collaborate with teams across Europe to implement innovative transport solutions, drive improvements, and ensure accurate order execution while maintaining a proactive, customer‑centric approach.