Customer Service Representative

Den Hartogh; Tees Valley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Excellent pension and life assurance

25 days annual holiday

Cycle-to-work scheme

Benefit Hub access

Help@Hand & Employee Assistance

Job summary

Den Hartogh Logistics is seeking a highly organised Customer Service Representative to join our Liquids team. You will manage customer requests from order to delivery, owning the full process and delivering outstanding service.

In this fast‑paced role you’ll collaborate with teams across Europe to implement innovative transport solutions, drive improvements, and ensure accurate order execution while maintaining a proactive, customer‑centric approach.

Qualifications

• Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.
• Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.
• Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.
• Outstanding sense of responsibility, with a pro‑active and structured approach to customer centricity.
• A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.
• Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.
• A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development.

Responsibilities

• Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.
• Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.
• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.
• Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

Skills

Attention to detail

Organisational skills

Resilience

Interpersonal skills

Communication skills

Proactive mindset

Multitasking

Job description

Ambitious People Realising Creative Logistics Solutions.

Where will you be working?

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

The Role

We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Liquids team. In this key role, you’ll be the trusted partner for your customers—managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.

In this dynamic role, you’ll:

• Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.

• Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.

• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.

• Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

Successful candidates

As Customer Service Representative, you’ll thrive if you enjoy a fast-paced environment and are eager to contribute to the success of our growing business.

The ideal candidate will have:

• Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.

• Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.

• Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.

• Outstanding sense of responsibility, with a pro‑active and structured approach to customer centricity.

• A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.

• Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.

• A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development.

What we offer:

At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:

• A culture built on trust, ownership, and responsibility, where your contributions truly matter.

• A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.

• Opportunities for professional growth and personal development, supported by tailored training programmes.

• A competitive benefits package, including:

  • Excellent pension and life assurance schemes

  • 25 days of annual holiday

  • Cycle-to-work scheme

  • Access to our Benefit Hub for exclusive perks and discounts

  • Comprehensive Help@Hand support and Employee Assistance Programme

• A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do.