Customer Service Representative

Royal Den Hartogh Logistics; Kingston upon Hull; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Excellent pension and life assurance schemes

33 days of annual holiday

Cycle-to-work scheme

Access to Benefit Hub for perks and discounts

Comprehensive Help@Hand support

Help@Hand & EAP

Job summary

A leading logistics service provider in the UK is seeking a highly organized Customer Service Representative to manage customer requests from order to delivery. This role involves collaborating with colleagues to deliver innovative transport solutions and ensuring the highest standards of customer service. Ideal candidates will possess exceptional organizational and communication skills, and have a proactive approach to problem-solving in a fast-paced environment.

Qualifications

• Exceptional attention to detail and organisational skills.
• Resilience under pressure with flexibility to adapt to market demands.
• Strong interpersonal and communication skills.
• Pro-active and structured approach to customer centricity.
• Solution-focused, proactive team player who anticipates problems and resolves them quickly.
• Ability to manage multiple priorities, work at pace, and meet deadlines.
• Growth mindset with willingness to learn and accept feedback.

Responsibilities

• Be the main point of contact for customers, overseeing the entire order process.
• Resolve issues, implement new transport lanes, and provide insights.
• Collaborate with colleagues across Europe for transport solutions.
• Be agile, switching between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

Skills

Attention to detail

Organisational skills

Communication skills

Flexibility

Problem-solving

Proactive approach

Multitasking

Job description

Overview

Join to apply for the Customer Service Representative role at Royal Den Hartogh Logistics.

We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Dry Bulk team. In this key role, you’ll be the trusted partner for your customers—managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.

Where will you be working?
Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

Responsibilities

• Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.
• Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.
• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.
• Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

Qualifications

• Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.
• Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.
• Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.
• Outstanding sense of responsibility, with a pro-active and structured approach to customer centricity.
• A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.
• Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.
• A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development.

What We Offer

• A culture built on trust, ownership, and responsibility, where your contributions truly matter.
• A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
• Opportunities for professional growth and personal development, supported by tailored training programmes.
• A competitive benefits package, including:
• Excellent pension and life assurance schemes
• 33 days of annual holiday, including bank holidays
• Cycle-to-work scheme
• Access to our Benefit Hub for exclusive perks and discounts
• Comprehensive Help@Hand support and Employee Assistance Programme

How to Apply

Sounds good? Apply now! For more information, contact Sarah Langridge, People & Culture Co-ordinator ([e-mail]) or apply directly via the button below.