End-to-End Customer Supply Coordinator

Matchtech Group; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

24 days annual leave

Private medical insurance

Staff discount on products

Pension contributions

Company events

Free on-site parking

Job summary

Matchtech Group is seeking a Customer Supply Coordinator in North West London to join the procurement and supply chain team on a permanent basis.

You will support end-to-end order fulfilment, maintain high customer service levels, and help ensure products are delivered on time and in full. You will work with commercial, planning, logistics, finance, and warehouse teams to drive seamless order fulfilment.

Qualifications

• Understanding of supply chain and order fulfilment processes.
• Knowledge of order-to-cash processes and inventory flows.
• Strong customer service skills and professional issue resolution.
• Experience in end-to-end order management from entry to returns.
• Familiarity with ERP systems such as SAP, Oracle or NetSuite.

Responsibilities

• Manage fulfilment for a portfolio of customers or SKUs from sales order processing to invoicing and returns.
• Build relationships with retailers, distributors and customer supply chain teams.
• Coordinate customer service and supply plans; promptly resolve issues.
• Collaborate with Sales, Finance, Logistics, Planning and Warehouse teams.
• Maintain accurate product, pricing, and customer master data.
• Monitor processes: order processing, stock allocation, invoicing, and returns.
• Track KPIs like OTIF, case fill rate, cost-to-serve, forecast accuracy.
• Analyse EPOS and customer data to identify improvements for demand and supply planning.

Skills

Customer service

Order management

Cross-functional coordination

Communication

ERP systems understanding

Tools

SAP

Oracle

NetSuite

Job description

Matchtech Group is seeking a Customer Supply Coordinator in North West London to join the procurement and supply chain team on a permanent basis.

You will support end-to-end order fulfilment, maintain high customer service levels, and help ensure products are delivered on time and in full. You will work with commercial, planning, logistics, finance, and warehouse teams to drive seamless order fulfilment.