Customer Supply & Availability Coordinator

PZ Cussons (UK) Ltd; Manchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Pension

Life assurance

Share Incentive Plan

Private medical cover

Flexible holidays

Hybrid/electric car scheme

Cycle to work

Mortgage advice

Product discounts

Onsite gym

Job summary

PZ Cussons (UK) Ltd in Manchester is seeking a Customer Supply Coordinator to ensure products reach customers on time and in full. You will monitor service performance and turn supply chain insights into actionable improvements, working with planning, logistics, commercial and customer teams to deliver exceptional service.

You will manage customer orders from end to end, build trusted relationships, and contribute to forecasts to align supply with demand.

Qualifications

• Experience in a customer service, customer supply or supply chain role within FMCG, consumer goods or a similar fast-paced environment.
• Strong organisational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Confidence working with data, reporting service performance and identifying opportunities for improvement.
• Excellent communication and relationship-building skills, with the ability to work effectively across teams and with customers.

Responsibilities

• Build strong customer relationships by becoming a trusted point of contact and delivering a consistently high level of service.
• Help keep our products available by managing customer orders from end to end and resolving issues before they impact service.
• Turn data into action by monitoring service performance, identifying risks and helping drive improvements in OTIF and customer satisfaction.
• Collaborate across supply chain, logistics, commercial and finance teams to deliver the best outcomes for customers and the business.
• Support better planning by sharing customer insights, contributing to forecasts and helping align supply with demand.
• Identify opportunities to improve efficiency, reduce cost to serve and strengthen the way we work with customers and supply chain partners.

Skills

Customer service

Supply chain

Data analysis

Excel

SAP

Tools

SAP

Excel

Job description

PZ Cussons (UK) Ltd in Manchester is seeking a Customer Supply Coordinator to ensure products reach customers on time and in full. You will monitor service performance and turn supply chain insights into actionable improvements, working with planning, logistics, commercial and customer teams to deliver exceptional service.

You will manage customer orders from end to end, build trusted relationships, and contribute to forecasts to align supply with demand.