End-to-End Customer Accounts Lead

Cummins Europe; Redditch; On-site; GBP 40,000 - 60,000; Full time

Job summary

Cummins Europe in Redditch is seeking a talented Customer Account Executive. You will manage customer accounts, ensuring satisfaction through effective communication and collaboration with various teams. You will oversee the order life cycle from entry to delivery, addressing queries and enhancing the customer experience.

The ideal candidate has at least 5 years of experience in customer management or supply chain roles. A degree or equivalent is required, with proficiency in EDI processes being an advantage.

Qualifications

• Minimum 5 years’ experience in customer order management or customer-facing roles.
• Experience managing the end-to-end order life cycle for customer accounts.
• Experience with EDI processes is preferable.

Responsibilities

• Manage assigned customer accounts, ensuring satisfaction and loyalty.
• Handle the complete order life cycle from entry to delivery.
• Partner with multiple teams to ensure timely delivery.

Skills

Customer service orientation

Issue resolution

Effective communication

Organisational skills

Analytical skills

Education

College, university, or equivalent degree

5 years’ experience in relevant fields

Job description

Cummins Europe in Redditch is seeking a talented Customer Account Executive. You will manage customer accounts, ensuring satisfaction through effective communication and collaboration with various teams. You will oversee the order life cycle from entry to delivery, addressing queries and enhancing the customer experience.

The ideal candidate has at least 5 years of experience in customer management or supply chain roles. A degree or equivalent is required, with proficiency in EDI processes being an advantage.