Customer Account Executive

Cummins Europe; Redditch; On-site; GBP 40,000 - 60,000; Full time

Job summary

Cummins Europe in Redditch is seeking a talented Customer Account Executive. You will manage customer accounts, ensuring satisfaction through effective communication and collaboration with various teams. You will oversee the order life cycle from entry to delivery, addressing queries and enhancing the customer experience.

The ideal candidate has at least 5 years of experience in customer management or supply chain roles. A degree or equivalent is required, with proficiency in EDI processes being an advantage.

Qualifications

• Minimum 5 years’ experience in customer order management or customer-facing roles.
• Experience managing the end-to-end order life cycle for customer accounts.
• Experience with EDI processes is preferable.

Responsibilities

• Manage assigned customer accounts, ensuring satisfaction and loyalty.
• Handle the complete order life cycle from entry to delivery.
• Partner with multiple teams to ensure timely delivery.

Skills

Customer service orientation

Issue resolution

Effective communication

Organisational skills

Analytical skills

Education

College, university, or equivalent degree

5 years’ experience in relevant fields

Job description

We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.

Responsibilities

• Own the day‑to‑day management of assigned customer accounts, acting as the single point of contact.
• Build strong, trusted customer relationships that drive satisfaction, loyalty, and long‑term success.
• Take full responsibility for the end‑to‑end order life cycle, from order entry through to delivery, invoicing, and logistics documentation.
• Resolve customer queries and escalations proactively, managing each case through to closure.
• Partner with sales, production, planning, logistics, and finance teams to ensure on‑time delivery and effective issue resolution.
• Represent the business in customer meetings, supporting account development and growth initiatives.
• Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability.
• Manage EDI processes and forecast‑versus‑delivery analysis to maintain smooth order flow and enable data‑led discussions.

Qualifications

• A strong customer‑first mindset, with the ability to manage complex, high‑volume order activity.
• Confidence owning issues end‑to‑end and driving resolutions in a fast‑paced environment.
• Clear, effective communication skills, with the ability to collaborate across multiple functions.
• Strong organisational and analytical skills, with attention to detail and a proactive approach.

Education & Experience

• College, university, or equivalent degree.
• A minimum of 5 years’ experience in customer order management, customer‑facing roles, supply chain, logistics, or international trade.
• Experience managing the end‑to‑end order life cycle for customer accounts.
• Experience with EDI processes is preferable.
• Additional language skills beyond English are advantageous.