Customer Account Executive

Cummins Inc.; Redditch; On-site; GBP 30,000 - 45,000; Full time

Job summary

Cummins Inc. is seeking a skilled Customer Account Executive for its Customer Service team in Redditch, United Kingdom. This role focuses on managing customer accounts and ensuring high satisfaction through effective communication and collaboration.

The candidate should have at least 5 years of relevant experience in customer order management and a proactive approach to issue resolution. A strong customer-first mindset is essential for success in this role.

Qualifications

• Minimum of 5 years’ experience in customer order management or customer-facing roles.
• Experience managing the end-to-end order life cycle for customer accounts.
• Experience with EDI processes is preferable.

Responsibilities

• Own the day-to-day management of assigned customer accounts.
• Build strong customer relationships to drive satisfaction and long-term success.
• Manage EDI processes and forecast-versus-delivery analysis.

Skills

Customer-first mindset

Effective communication skills

Strong organizational skills

Analytical skills

Education

College, university, or equivalent degree

Job description

We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

Responsibilities

• Own the day‑to‑day management of assigned customer accounts, acting as the single point of contact.
• Build strong, trusted customer relationships that drive satisfaction, loyalty, and long‑term success.
• Take full responsibility for the end‑to‑end order life cycle, from order entry through to delivery, invoicing, and logistics documentation.
• Resolve customer queries and escalations proactively, managing each case through to closure.
• Partner with sales, production, planning, logistics, and finance teams to ensure on‑time delivery and effective issue resolution.
• Represent the business in customer meetings, supporting account development and growth initiatives.
• Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability.
• Manage EDI processes and forecast‑versus‑delivery analysis to maintain smooth order flow and enable data‑led discussions.

Qualifications

• A strong customer‑first mindset, with the ability to manage complex, high‑volume order activity.
• Confidence owning issues end-to-end and driving resolutions in a fast‑paced environment.
• Clear, effective communication skills, with the ability to collaborate across multiple functions.
• Strong organisational and analytical skills, with attention to detail and a proactive approach.

Education & Experience

• College, university, or equivalent degree.
• A minimum of 5 years’ experience in customer order management, customer‑facing roles, supply chain, logistics, or international trade.
• Experience managing the end‑to‑end order life cycle for customer accounts.
• Experience with EDI processes is preferable.
• Additional language skills beyond English are advantageous.